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Dr. Mark Jaffe, MD

Dr. Mark Jaffe, MD

Oculoplastic Surgery*

Dr. Mark Jaffe, MD is an oculoplastic surgery specialist in Richardson, TX. He is affiliated with Hunt Regional Healthcare. He is accepting new patients.

4.1 Star Rating
Based on 31 reviews 4.1 Star Rating (31 reviews)

Sweeney Eye Associates

3610 Shire Blvd Ste 208 Richardson, TX 75082

At a Glance

  • Area of Expertise
    Dr. Jaffe specializes in the area of Ophthalmology. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Good Patient Care
    Patients said they had exceptional care at this hospital. See hospitals
  • Trustworthy
    Patients said this doctor is trustworthy. See reviews
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Dr. Jaffe's Reviews

Likelihood to recommend Dr. Jaffe

4.1
31 ratings, 21 with a written review
5 star
74%
74%
4 star
3%
3%
3 star
0%
0%
2 star
0%
0%
1 star
23%
23%

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Excellent experience!
Excellent communication even with rescheduled appointments. Professional, informative, kind thorough care! So thankful!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Melanie Mowery – Feb 05, 2025
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Comfortable with Doctor's explanation
I am impressed with the Office Staff, calm & not rushed. Dr. Jaffe took his time to make sure that I understood treatement. Personable. Felt that I made a good decision with his help.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sep 25, 2024
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Dr. Jaffe was very friendly . Staff very courteous
Everyone was pleasant
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Judi brown – Jun 05, 2024
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Dr. Mark Jaffe and his staff were courteous and very nice. I felt comfortable and had all of my questions answered. He even returned to the room twice to answer my additional questions. My surgery is scheduled for next week and while I am somewhat nervous, I feel like I am in good hands. They have already prescribed my medications and my list of instructions was made very clear, which is important to me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Karen – Nov 25, 2021
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5 years ago Dr. Jaffe performed surgery on my right eye, blocked tear duct. The following year, my left eye developed the same issue and I knew he was the best surgeon for the surgery. He has a very light touch and extremely professional. Following those surgeries, I had no doubt about who would be doing my upper eye lift when needed. I had the eye lift eye surgery 2 weeks ago and I still can't believe the immediate results. The entire staff provided me with excellent care! I had minimal bruising and very little swelling. The staff and Dr. Jaffe made me comfortable, answering all my questions. Dr. Jaffe sincerely cares about his patients and the end result. I cannot rave enough about how pleased I am with the eye lift & how I was treated on a personal level!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
P. Wright – Oct 23, 2020
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Dr.Jaffe and his staff are courteous, polite and professional. I had an issue with my eyelids drooping and it was affecting my ability to drive. From handling the insurance, to seeing me thru the procedure and the follow up visits, everything was handled beyond my expectations. I even called after hours for a concern, the phone was answered immediately, by a staff member, my concerns were addressed and they then called to follow up with me the next day. My experience with Dr.Jaffe was one of the best experiences I have had with a medical office. I highly recommend Dr.Jaffe and his staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Rudy – Jun 10, 2020
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Dr. Jaffe was recommended to us by a leading physician in the DFW area. Ironically, I visited a well-known dermatologist and I happened to mention Mark Jaffe's name and my dermatologist said that he was one of the finest Oculoplastic surgery doctors in Dallas. Boy, was he right. He was very professional, friendly,("call me Mark") and my surgery was very well-performed with an excellent suture line. I was done within 2 hrs. and experienced no post-operative pain, I had my sutures removed today and the whole staff was excellent and professional. I would highly recommend Mark Jaffe as one of the best doctors I have ever had and was treated wonderfully by everyone on his staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
Frank Mitcham – Mar 24, 2020
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I strongly DO NOT recommend Dr. Jaffe. Terrible office Manager. Was a former patient of Dr. Jaffe. The in office experience changed dramatically since the last time I saw him. Office manager, Paige. was the most rude, lying and argumentative person I have met in a medical office. She actually lied to the patient about not having medical records. Said they no longer had to keep them over seven years, which is true per the Texas Medical Board, however, patient's last office visit was six years ago. She did not disclose terms when medical records were requested. Patient had to keep inquiring about the medical records process as office manager was very argumentative! Very disappointed and reflects poorly on Dr. Jaffe's overall quality of care for his patients. I will NEVER go back and be treated like that again. Beware of "Paige".
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
A. Blu – Mar 19, 2020
Again, we appreciate you dropping by our office.... Read More
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Unprofessional service. I do not recommend this doctor.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Mar 19, 2020
We appreciate you dropping by our office.... Read More
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Terrible insurance woman in front office. Doesn’t understand how it works. They continue to say they will be glad to show me my benefits. They answered my review with incorrect information. I have two insurances, but they called each separately and received wrong information. I have done insurance for years. She needs to find a new job and the doctor needs to wise up.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Apr 08, 2019
Our office staff communicates information to the... Read More
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Dr. Jaffe is a very patient friendly doctor as well as his staff. I had an issue with my first eyelid lift and when I went back he immediately said he would fix the issue. I was very pleased with the outcome of my eyelid lift and skin removal. I would highly recommend Dr. Jaffe !
What went well
No results
What could be improved
No results
Helpful
Apr 01, 2019
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My first experience with the office was my initial phone call for a consultation. I met the staff on a Tuesday, was so impressed, that I scheduled my eye lid surgery the next day. It's been 4 weeks since my surgery and I've never looked better. I can see! Everyone compliments my eyes, because now they can tell what color they are. The staff and Dr. Jaffe are not only extremely professional, but amazingly kind and caring. They understood my needs and far exceeded them.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Bonnie Sue Haley in Denton, TX – Feb 15, 2019
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Dr. Jaffe seemed very knowledgeable and repaired my drooping eyelids in one surgical session.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Carrollton, TX – Sep 20, 2018
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Had cosmetic eyelid surgery Feb 1 and everything went great. Very happy with the results. Dr. Jaffe has years of experience working on just eyelids which was a huge factor in my choosing him. Also his consultation fee was quite reasonable considering other doctors I looked into had outrageous fees. I wanted to go to an eye surgeon, not a plastic surgeon, and I was lucky to have found Dr. Jaffe.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mary DeC in Dallas, TX – May 15, 2018
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Dr. Jaffe took great care of me. He and his surgical nurse provided me clarity and comfort throughout the process. I'm in great health at 6-feet tall and a 33" waist. But after 62 birthdays my eyelids made my peripheral vision border-line and caused my countenance to appear a bit tired. Dr. Jaffe prescribed a remedy and regime for recovery. I followed his instructions and am much the better for it. I highly recommend Dr. Jaffe.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Mar 23, 2018
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Dr. Jaffe removed some nodules on each eyelid that were too close to my tear ducts. He was gracious enough, as I had met all my out of pocket insurance costs, to squeeze me in the very last days of December, 2017. His staff is exactly like him......professional, courteous, extremely knowledgeable and the client's comfort comes first. Dr. Jaffe and his team made a procedure I was dreading simple and quick. I have a lot of experience with drs. The 5 star review is one I give very rarely.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Mary Cleve in Grand Prairie, Texas – Jan 10, 2018
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My eyelid surgery result was perfect. Dr Jaffe and his staff are first rate. The procedure was essentially painless and recovery was exactly as he told me it would be. He is conservative in his approach. I submit there is no way anyone can look at me and think I had the procedure. I recommend Dr Jaffe without reservation.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
J. Sartoris in Dallas, TX – Oct 05, 2017
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Experiencing surgery around one's eyes is scary. Dr. Jaffe and his capable staff put me at ease immediately. He performed a laser eyelift on both my eyes. I felt very little pain and within about 40 minutes saw a positive result. Of course, afterwards there is swelling. There was, however, no pain. Now I can look at my eyes in the mirror and like what I see. And, Dr. Jaffe has an exceptional staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Jeannene S. in Dallas, TX – Sep 19, 2016
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Dr Jaffe is not only an exceptional surgeon, but he is extremely kind and compassionate. I highly recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Julie Heft in Frisco, TX – Jun 22, 2016
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I had the best experience with Dr. Jaffe and his entire team. His professional and caring staff are top notch which to me means a lot about Dr. Jaffe. Louanne and Blanca always go above and beyond to ensure your quality experience. They checked in on me several times before , during and after all procedures. I needed help on a Saturday and within moments Jaffe was calling me of concern and met me that day to insure proper care. This is service exceeding all expectations. Sincerely, Eve Blage
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Texas – Jun 18, 2016
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About Me

care philosophy

At our office, when we treat our patients, we strive for excellence.  Our desire to to show exemplary customer service, making sure that our patients understand the procedures we will be performing and also, their bill for service.

biography

Mark R. Jaffe, MD Is an experienced Ocular and Facial Plastic Surgeon that is board certified. His honors include a Special Achievement and Excellence Award in Basic Science and Plastic Surgery Research in 1991. He has received numerous honors...read more
  • Oculoplastic Surgery

  • Ophthalmology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Missouri School Of Medicine

    Medical School
  • Marina Plastic Surgery Associates

    Fellowship Hospital, 1996
  • Eye Found Kansas City-u Mo

    Residency Hospital, 1995
  • Baylor College Of Medicine

    Internship Hospital, 1992
  • University Of Missouri / Saint Louis Campus / College Of Optometry

    Undergraduate School, 1991
American Board of Medical Specialties®
American Board of Ophthalmology®
Ophthalmology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

Focus on Diabetic Macular Edema

Locations

Sweeney Eye Associates

Sweeney Eye Associates Richardson3610 Shire Blvd Ste 208 Richardson, TX 75082
1
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 4:30pm
    • Tue: 8:00am - 4:30pm
    • Wed: 8:00am - 4:30pm
    • Thu: 8:00am - 4:30pm
    • Fri: 8:00am - 4:30pm
    • Sat: closed
    • Sun: closed
  • Directions

Practice

Beltline Surgery Center LLC2858 N Belt Line Rd Sunnyvale, TX 75182
2

Sweeney Eye Associates

Sunnyvale2858 N Belt Line Rd Ste 200 Sunnyvale, TX 75182
3
  • Call
  • Fax
  • Hours
    • Mon: 7:45am - 4:30pm
    • Tue: 7:45am - 4:30pm
    • Wed: 7:45am - 4:30pm
    • Thu: 7:45am - 4:30pm
    • Fri: 7:45am - 4:30pm
  • Directions

Affiliated Hospitals

  • Hunt Regional Healthcare

    4215 Joe Ramsey Blvd E
    Greenville, TX 75401

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    76%
    Patients said that nurses always listened to them and explained things well

    1% higher than the national average

    View all patient feedback
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