Dr. Luke Shaw, DO
Family Medicine*
Dr. Luke Shaw, DO is a family medicine physician in Springfield, MO. He is affiliated with Mercy Hospital Springfield. He is accepting new patients and telehealth appointments.
3.4 Star Rating
Based on 29 reviews 3.4 Star Rating (29 reviews)
Practice
2711 S Meadowbrook Ave Springfield, MO 65807Telehealth available
At a Glance
- Area of Expertise
- Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
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Dr. Shaw's Reviews
Likelihood to recommend Dr. Shaw
3.4
29 ratings, 10 with a written review
| 5 star | 59% | 59% |
| 4 star | 0% | 0% |
| 3 star | 3% | 3% |
| 2 star | 3% | 3% |
| 1 star | 34% | 34% |
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Staff is friendly and helpful. Dr Shaw is very kind. I'm glad i chose this place.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
MChav95 – Sep 02, 2020
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I have been with Dr. Shaw since 2014. I could not have asked for such a caring and helpful dr!! He always shows compassion and truly cares for his patients.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Angel – May 26, 2020
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Dr Shaw is very compassionate Dr. He goes the whole nine yards to give great patient care. He is checking lab work out that my previous family Dr ignored. Thank you see Shaw.
What went well
No results
What could be improved
No results
Helpful
Apr 15, 2019
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he is a very nice man, quiet and not pushy.
my husband and I like him,
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Staff wasn't friendly
- Long wait times
Helpful
patty in Oklahoma City – Feb 16, 2018
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If you tell a MA to stop taking blood pressure Bcs they are hurting you that means stop. They don’t have the right to continue. Michelle the MA decided that she would continue anyway. I will be reporting this abuse.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
- Staff wasn't friendly
2 others found this helpful
Helpful
Feb 02, 2018
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Dr. Shaw is a great doctor, we have been going to him for about 4 or 5 years. He spends quality time with his patients and addresses all your concerns. We also really like his nurse Michelle, she is great with the kiddos. Dr.Shaw is our family doctor, we are so thankful to have found him.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Springfield mo – Dec 29, 2017
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This place isn't even worth One star. The customer service and the attitude of this office is the worst I have ever experienced. Good luck with getting a appointment, that will "Mysterously" dissapear. It's real unfortunate that a family care clinic, can be ranked as the worst place to seek care. To the point that the reviews of this clinic advise the public to NOT go there.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Andrew in Springfield , MO – Mar 13, 2017
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Dr Shaw is a great Doctor. His staff is terrible. Marsha is generally responsible for setting appointments, and she is very cold and indifferent. She can be rather condescending at times, and is not very helpful at all. Scheduling with this office is a nightmare. Most of the time when you call you will get a busy signal. When you finally get through, you are often told that there are no appointments for weeks and referred to the walk in clinic. This is unacceptable.
What went well
- Listened & answered questions
- Explained conditions well
- Trusted the provider's decisions
What could be improved
- Office environment
- Difficult to schedule appointment
- Staff wasn't friendly
- Appointment was rushed
- Long wait times
3 others found this helpful
Helpful
Michael F in Springfield, MO – Jul 20, 2016
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I would not recommend this office based on the unprofessional and un educated staff. They have no clue what the right hand is doing from the left. I waited 3 weeks for lab results called and the MA said she couldn't find them when I could see them for myself on my mercy. Also had a carpel tunnel test which came back with severe carpel tunnel and they supposedly revered me to a orthopedic well 3 weeks later I called and they had no idea what I was talking about.
What went well
- Appointment scheduling
- Wait times
What could be improved
- Office environment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
Springfield, MO – Mar 16, 2016
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Doc shaw is great
He seems to care about your overall health while you are in the office with him
But his office staff is the worst
Canceling appointments without telling patients
Forgetting to confirm appointments
No sense of urgency
It has taken me a week to finally get a prescription filled because they sent it to the wrong pharmacy and then ignores the faxes of the right pharmacy and THEN when we got the scrip it was wrong
I am personally done with it
What went well
- Listened & answered questions
- Explained conditions well
- Appointment wasn't rushed
What could be improved
- Difficult to schedule appointment
- Long wait times
4 others found this helpful
Helpful
Mar 15, 2016
Post a ResponseAre you Dr. Shaw?
Leave a review
How was your experience with Dr. Shaw?Overall Patient Satisfaction
29responses
Likelihood of recommending Dr. Shaw to family and friends is 3.4482758 out of 5
About Me
biography
Dr. Luke Shaw, DO is a family medicine physician in Springfield, MO. He is affiliated with Mercy Hospital Springfield. He is accepting new patients and telehealth appointments.Family Medicine
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
American Board of Medical Specialties®
American Board of Family Medicine®
-
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
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Locations
Practice
Practice
Mercy Clinic Family Medicine-South Creek Ii1718 W Woodland St Springfield, MO 65807
Affiliated Hospitals
- Recipient of 23
hospital awardsView all awardsAmerica’s 50 Best Hospitals for Surgical Excellence Award™ (2023)
Superior clinical outcomes in surgical care across 15 of the most common in-hospital surgical procedures including cardiac, vascular, joint replacement, prostate, spine, and gastrointestinal surgeries
View all patient feedbackHow patients felt about the care they received at this hospital.
84%Patients said they were given information about recovering at home75%Patients said that doctors always listened to them and explained things well1% lower than the national average
Learn more about how Healthgrades measures Hospital Quality
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