Dr. Laura Gitlin, MD

The office staff is incompetent. They do not provide customer service or proper communication.

It has now been almost a month since my doctor sent the first and second referral that were "not received" would not confirm fax number for me to give doctor to try again. Now weeks later i am told that the doctor has not "reviewed referral" and they will call in a few weeks about setting up an appointment. In addition my husband had a colonoscopy with this doctor last week. The initial doctor's appointment was with three other people and i believe everyone was charged for a regular doctor's appointment. We were told to be at the surgery center at 8:00am he was called back for the procedure at 10:30-11:00. The receptionist at the surgery center told "she likes to have all her patients arrive earlier, line them up and then get started. No regard for patients time or the time of the people who have agree to drive the patient. There were problems with the procedure and more than a week later and two phone calls "not sure when Doctor will be able to make an appointment to decide next step"

It has now been almost a month since my doctor sent the first and second referral that were "not received" would not confirm fax number for me to give doctor to try again. Now weeks later i am told that the doctor has not "reviewed referral" and they will call in a few weeks about setting up an appointment. In addition my husband had a colonoscopy with this doctor last week. The initial doctor's appointment was with three other people and i believe everyone was charged for a regular doctor's appointment. We were told to be at the surgery center at 8:00am he was called back for the procedure at 10:30-11:00. The receptionist at the surgery center told "she likes to have all her patients arrive earlier, line them up and then get started. No regard for patients time or the time of the people who have agree to drive the patient. There were problems with the procedure and more than a week later and two phone calls "not sure when Doctor will be able to make an appointment to decide next step"

Office staff is worst I have worked with. After waiting a month for an appointment and being a lot of pain, I called to see if they had a cancellation, which they did. They move me up a week. But when I arrived they did not have me scheduled nor did they have my original appointment on the books. I then began to get the run around saying I couldn’t have an appointment for they had no reference material from a primary care doctor. This was the first I had heard of this after several conversations with Dr. Laura Gitlin’s staff. Dr. Gitlin may be a good doctor but if she can’t manage her on staff, why would anyone on earth thing she could manage their health.

Office staff is worst I have worked with. After waiting a month for an appointment and being a lot of pain, I called to see if they had a cancellation, which they did. They move me up a week. But when I arrived they did not have me scheduled nor did they have my original appointment on the books. I then began to get the run around saying I couldn’t have an appointment for they had no reference material from a primary care doctor. This was the first I had heard of this after several conversations with Dr. Laura Gitlin’s staff. Dr. Gitlin may be a good doctor but if she can’t manage her on staff, why would anyone on earth thing she could manage their health.

I visited this office a few weeks ago for the first time. I was happy to find such a professional staff and they are very engaging. Dr Laura gave me the opportunity to explain what was going on and I am looking forward to their continued care. I will refer others to this office. TY

She's fantastic.

Went for a routine colonoscopy, first one, she made me feel comfortable. Offered to answer any questions and then went about her business. She's friendly.

I was a patient of Dr. Gitlin for over ten years. I needed some special lab test. I was told that they called & received authorization from my insurance company. The bill, in the amount of $875.00, was sent to me. The staff never called & never received a preauth. I paid the bill in full. My wife just had a routine procedure. The billing manager up-coded it. I am now on the hook for close to $950.00 and the billing mgr won't fix it even though our insurance company asked her to do so. Nice.