Dr. Laura Cruse, MD

Dr Cruse is wonderful as are the office staff. Yes it is very hard to get appt due to Dr can only see so many pts a day . She is very through . Suggest asking appt as available and follow with your current rheumotid Dr till new pt appt is available . No more telehealth is allowed by Medicare . I drive two hours to see her twice a year now. She is worth it .

I've been trying to get an appointment booked before I go back to school. Referral and lab results were sent over. Instead of booking an appointment, they tell me Kory will call and book the appt. Kory never called. I've called over several more times to book an appt or to speak to Kory about booking the appt and get told the same thing. He will call. After telling them I have been waiting, they said they would tell the office to call me regardless. Still have NOT called. How much longer am I suppose to wait? A week? A month?Told them if I can't book before school, I won't be able to see them and will have to go somewhere else. They said ok. Done begging. Find somewhere else to go.

I am extremely happy to have found Dr. Cruse. She jumped right in to get me relief from my pain. She listens to my issues and has worked hard to help me. She responds to my questions on the portal, and I feel that I am getting great care.

She has wasted precious time. And lacks the experience with my disorder. She needs to be more truthful up front and not consult colleagues or not see you for months and only want to use virtual visits. I dont think she realizes the severity of my disorder to waste my time. Like this pathetic care!

The follow-up at this office is awful. I was diagnosed by the doctor (after testing) with osteoporosis and was told someone would call me about the recommended treatment plan. It’s been more than a month! I haven’t gotten a call and I have called the office at least 6 times and left messages and NO ONE has called me back. I’m so frustrated that I’m planning to leave the practice and go to another doctor.

The staff at this facility are unbelievably rude and unprofessional. I am a Veteran from OEF/OIF war, while I have private insurance (Cigna), the Bay Pines VA Medical Center had their only Rheumatologist retired and were therefore referring me out for community care. Since my care is handled by AdventHealth, I asked to be scheduled with Dr. Cruse. The VA employee, call me back after several hrs of calls and arguments, very saddened to tell me that the staff at Dr. Cruse’s office said they where going to call Optum, the third party (insurance network) that handles insurance claims for the VA now that they switch over from Tri-West, to be removed . Adding that they have stated time and time again that they don’t want to care for their patients because of issues getting paid by their insurance network. I am sadden to hear, that they are refusing care to Veterans because of money. How they treated this professional employee who serves Vet. That they have time to call optum and not me.

Good

I went in for my high blood pressure. The cuff the nurse used was leaking air and read wrong. Dr. Cruse had the same nurse take my bp again with the same malfunctioning cuff. I was told to check my personal home cuff with the fire station. So, I went to Publix. In the dr office my bp read 117/74. At Publix it was 165/101. The nurse also added 100lbs to my weight in my chart. My visit was over 3 hours 2.75 waiting. Office dirty, smells horrible. There were open vials & dirty equipment.

While I understand the poor caring attitude and lackluster people skills of Dr Cruz med staff; I have no negative remarks about Dr Cruz. If signed up with the online patient portal, one can access Dr Cruz rather easily. I have sent her a message that I needed to see her due to a flare. She responded and said the staff will contact me to come in. I called the office and was scheduled in 2 days. She spent 45 minutes with me discussing treatment options. We chose a treatment. Very nice Dr.

This office is one of the worst administered doctor's offices I have ever experienced. The wait times for appointments are ridiculous, you have to call at least 1-2 months out. Then appointment day, the wait time in the waiting room is over an hour and half if not more. Last year I tried to get exams and x-rays done, the office staff gave me stamped scripts that never worked, and I never got replacements so no xrays were possible. Shame since the Doctor is good, but the office is the worse.

Medical experience aside, this is the most poorly run medical office I have ever encountered. Terrible time management, VERY long wait times past appt time to see doctor, staff is terrible, in-house lab work sloppy, incomplete, and incorrect. I DO NOT RECOMMEND. Too many mistakes and no consideration for the patients. I will be looking elsewhere for a doctor.

Outstanding Dr with exceptional knowledge