Dr. Kyle Heron, MD

If you have all the time in the world, go ahead and see him. I wait for two hours and still did not see him, so I walked out. I know I do not have an M.D. behind my name, but my time is valuable, too, and listening to him on a private call as I fossilized in the room didn't bode well for me. Loook elsewhere unless you are retired and have unlimited time.

I've been seeing Dr. Haron for well over a decade now and I have became very good friends with him and regardless of your experience. I have no doubt that he would love to hear directly from you about your experience and I can assure you that he will take it very seriously. You have no idea everything he is doing weekly and weekends. He is very much in high demand and he is doing everything he can to help people with no thought that he could easily retire. If I've ever had a complaint or something to suggest. I have always told him and he is very grateful for bringing it to his attention.

The staff is very rude, disrepectful , and doctor allows it to happen. The patients are harassed and made fun of in front of other patients. Injections for pain are never followed through the staff lets the approval expire without setting up injections. He doesn’t follow the guidelines. The best thing to do is let your insurance company know and get referred to a pain management who truly cares.

Dr. Heron's staff are some of the most unprofessional front-desk workers I've ever had the displeasure of interacting with. I don't know why Andrew or Susana are working there, they seem more interested in antagonizing patients than helping them. Andrew in particular is disgustingly sarcastic. Stay away if you can.

Horrible experiences (3x’s) with office scheduling and front desk check in. Staff front office (doing chk in) - back office (scheduling appt) disorganized, rude/impatient, lack of care for follow-up and dismissive when taking appointment and scheduling issues happened. Takes more than 3-mons to schedule initial appointment.

Dr. Heron does everything he can to reduce my pain. He has been taking care of me for years and I don't think I would have made it through this without him. I highly recommend Dr. Heron for Pain Management.

I recommend Dr. Heron and his staff. They are professional and kind. I trust Dr. Heron. There is a long wait for an appointment. He is a great Doctor and I don't mind waiting.

Had to wait outside 10 minutes in 100+ degree weather for someone to come take my temp. due to COVID-19. After waiting approximately 1/2 hour inside, I was told it would be "an hour or two" to see the Dr. This was a scheduled appointment! When Dr. came in, he wasn't wearing a face mask, despite all staff & patients being required to. Next, scheduled for procedure on 9/15 at 8:00 a.m. Got there & was told I was scheduled for 1:30 p.m. Scheduling & wait times terrible, Dr. not taking COVID-19 precautions. Will look for another pain management doctor. Very dissatisfied!

My insurance changed so I had to find another pain manager so I came to Heron. I saw him 3 x’s in excruciating pain in my lower hip an back. I wanted an epidural, which I have had before. He decided to do a SI joint injection on March 5th on March 7th I could not walk and have been in a wheelchair & walker. I had to go to the ER 2x’s and his office twice. His demeanor & personality is terrible. His staff laughed at a patient who was in pain and couldn’t wait any longer and the minute she walked out of there office the staff started making fun of her and laughed at her. I am discussed. My last visit he didn’t apologize and just said I guess we should have given you a epidural. I removed him as my doctor. Not walking for two months has ruined my life. Still I am out my deductible for the ER twice and his office visits and the hospital I had the procedure. He still gets paid. Why is that? FYI be aware!!!

My first experience was how cruel and demeaning the staff are toward patients. No reason for it. One would think by now the office staff who participate in this negative behavior would be ordered to take classes on how to be forth right and kind. I would bring in new staff. I am glad to know I am not the only one who has been mistreated by Dr. Herons staff. Sadly, it seems they do everything they can to not simply follow through with small issues, instead blowing them out of proportion sad.

He is an amazing Dr! He listens, does not judge, is willing to try new things to come up with solutions, and goes out of his way to help. I don't know what I'd have done without his help over the past many months. He always has a positive attitude, great personality, and puts patients(not just me)at ease. He sometimes runs late, but is worth the wait, as he listens to each patient as long as necessary, he doesn't rush/cut them off. I always look forward to seeing him and am thankful for his help

A busy busy Physician, Dr Heron is kind and makes my husband and I feel like I am the only person that day in procedure he is great it is a maybe 15 minutes . I like to know & see what he is doing he explains. His surgical scrubs are so cool! He works on my L spine. His staff in his office are cheerful. His staff at surgery center are same that to me speaks volumes of the physician his support staff .

So dr heron has an obligation to his patients to maintain a respectful office staff and nursing! His rn beth imposes her beliefs and feelings on patients even if it means lots of suffering for patient! Beth lies to impose her will........ The office staff is a whole different issue the doc needs to address. They have screwed me out of over a year of my life due to negligence and pure disregard for people in pain! I am bein forced to find a different path then this office due to these things!

I live Dr Heron. He fixed one side of my back and it feels so much better! I would always stay w Dr Heron if I could. He's very knowledgeable, great bedside manor, good looking, and just did a great job all around. I just wish he was in a different office. Hard to deal with.

Was impressed with Dr. Heron on initial visit. However, staff is difficult to deal with. Had diagnostic inj. done, told I would be contacted in next 2 days. 5 1/2 weeks later and no one has contacted me. Very had to get thru to ofc no matter what time of day. Told insurance had to approve follow-up, or probably waiting for insurance approval, ...... Ins. has told me it's been approved twice. Keep giving staff correct contact # and they still have old # in records. Very Frustrating!