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Dr. Kelly Bain, MD

Dr. Kelly Bain, MD

Family Medicine*
30+ years of experience

Dr. Kelly Bain, MD is a family medicine physician in Washington, MO and has over 30 years of experience in the medical field. She graduated from UNIVERSITY OF MISSOURI / COLUMBIA CAMPUS in 1991. She is affiliated with medical facilities Mercy Hospital St. Louis and Mercy Hospital Washington. She is accepting new patients and telehealth appointments.

4.4 Star Rating
Based on 20 reviews 4.4 Star Rating (20 reviews)

Practice

1721 Heritage Hills Dr Washington, MO 63090
Telehealth available
Patient Favorite Award

Dr. Bain is a patient favorite Family Medicine Physician

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

  • Area of Expertise
    Dr. Bain specializes in the area of Family Practice. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Bain's Reviews

Likelihood to recommend Dr. Bain

4.4
20 ratings, 17 with a written review
5 star
85%
85%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
15%
15%

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Dr. Bain spent a great deal of time with me on my first visit and seems to be very well informed about many different specialties. She was able to address my concerns about my recent brain aneurysm CT and some median nerve damage in my hand, as well as other issues. Another thing I liked is that they are able to draw blood right there at her office without having to refer me to Quest. The phlebotomist, Deborah, was very skilled and found a vein on the very first try, which doesn't typically happen for me. Also, the receptionist, Myra, is very friendly and personable. I will definitely return and will transfer my children (and possibly my husband) to her as well.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Patient 77 – Apr 27, 2023
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Condescending, cold, incompetent and vindictive. All in all don't waste your time.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Nov 12, 2021
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Compassionate, intelligent, experienced and truly cares for each individual patient. She has been my doctor for over 20 years.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Deb Lamke – Feb 22, 2021
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Dr. Bain is amazing. So compassionate and understanding. She listens, she explains and then makes sure you really understand. So glad I found her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Dec 01, 2020
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Love Dr. Bain as my physician. She is always there to listen and figure out what ever issue may be occurring. I would definitely recommend her to others.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Oct 20, 2020
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Dr. Bain is always thorough and listens to the patient’s concerns. She is courteous and follows through quickly.
What went well
  • Listened & answered questions
What could be improved
No results
Helpful
Tina Latham – Oct 20, 2020
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Dr.Bain is very compassionate in her care for my family. She explains things in a way that we can understand. She takes her time, and is genuine in care. My medical history is very complex, and she will take all that into consideration when treating me. I have found a gem of a doctor in her. Knowing that my doctor genuinely cares about my well being is a blessing. She is relatable and not judgmental in her care.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 19, 2020
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Always friendly and professional. Dr. Bain never rushes us through visits, is personable and genuinely cares about her patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 19, 2020
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Always accommodating to 3 kids on n one trip! Thanks!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 19, 2020
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Dr. Bain has been my primary care physician for the past five years after Dr. Colter retired. I was leary that I would not be able to find another physician as caring and skilled as Dr. Colter, and am blessed that I have with Dr. Bain. She and her staff have always treated me with loving care and respect. She is present in that she listens to me, and we actually have a conversation regarding my health. She cares about the whole person. I trust putting my health in her care with her medical skill and knowledge and compassionate manner. If you are looking for a primary physician who has your best interest at heart, I confidentially suggest Dr. Bain.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Karen Parham – Oct 18, 2020
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Dr Bain did not rush our visit. She gave me the time to explain my concerns. She did not rush explaining her plan to help me. I felt empowered to take care of my health concerns by her approach to my care. Would recommend Dr Bain to any person trying to find a Family Medicine physician.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 18, 2020
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Dr Bain is amazing! She is always so attentive and listens to your concerns without judgement. She takes the time to get to know you and your unique situation and remembers the details at your next visit. She cares about your health and treats her patients like family. I have recommended Dr Bain to family and friends and will continue to do so!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Christina – Oct 18, 2020
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Dr. Bain has been nothing but amazing in my care. She is always patient and gives me the time I need. I have always been pleased with the care she has given me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Cheryl Spratt – Oct 18, 2020
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Great listening skills.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Annette – Oct 18, 2020
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Very patient and through. Very easy to talk. Makes sure you understand. Explained options.Highly recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Robert Coleman – Mar 05, 2020
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Worst bedside manner imaginable. Receptionists are horrid. They are snotty and very unhelpful. Dr. Bain and her staff, aside from Nicole Larrison and Amy Klepper who are AMAZING, are extremely cold hearted. Would NEVER recommend her or her office.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Lauren Nicole – Dec 11, 2019
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She has very good bedside manner. She listens to you and doesn't make you feel like your problems are a bother to her. I trust her 100%.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
St Louis, MO – Oct 14, 2016
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About Me

care philosophy

My patients are my partners in health, and I value their input about what good health means to them.  Good health is not only a result of what takes place in the medical office; good health happens in your home and neighborhood, at your workplace...read more

biography

Board certified family physician serving the Washington, MO and Four Rivers area for 23 years. 
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Missouri / Columbia Campus

    Medical School, 1991
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Patient Favorite Award

Dr. Bain is a patient favorite Family Medicine Physician

    Read our methodology

    Locations

    Practice

    Office1721 Heritage Hills Dr Washington, MO 63090
    1
    • Call
    • Fax
    • Hours
      • Mon: 7:00am - 5:00pm
      • Tue: 7:00am - 5:00pm
      • Wed: 7:00am - 5:00pm
      • Thu: 7:00am - 5:00pm
    • Directions

    Practice

    Office901 Patients First Dr Ste 3800 Washington, MO 63090
    2

    Affiliated Hospitals

    • Mercy Hospital St. Louis

      615 S New Ballas Rd
      Saint Louis, MO 63141
      Recipient of 21
      hospital awards

      How patients felt about the care they received at this hospital.

      82%
      Patients said they were given information about recovering at home

      2% lower than the national average

      76%
      Patients said that nurses always listened to them and explained things well

      1% higher than the national average

      View all patient feedback
    • Mercy Hospital Washington

      901 E 5th St
      Washington, MO 63090
      Recipient of 1
      hospital award

      Patient Safety Excellence Award™ (2023)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      84%
      Patients said they were given information about recovering at home
      75%
      Patients said that doctors always listened to them and explained things well

      1% lower than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality