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Dr. Justin Jones, MD

Dr. Justin Jones, MD

Family Medicine*

Dr. Justin Jones, MD is a family medicine physician in Provo, UT. He is affiliated with Timpanogos Regional Hospital. He is accepting new patients and telehealth appointments.

4.5 Star Rating
Based on 42 reviews 4.5 Star Rating (42 reviews)

Locations

Revere Health - Provo - Orthopedics

Revere Health - Provo - Orthopedics1055 N 500 W Ste 121 Provo, UT 84604
1
Patient Favorite Award

Dr. Jones is a patient favorite Family Medicine Physician

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

  • Area of ExpertiseDr. Jones specializes in the area of Family Practice. See board certifications
  • Explains Conditions WellPatients said this doctor explains conditions well. See reviews
  • Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Hospital SatisfactionPatients said they were highly satisfied at this doctor's hospital. See hospitals

More Family Practitioners at Timpanogos Regional Hospital

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Dr. Jones' Reviews

Likelihood to recommend Dr. Jones

4.5
42 ratings, 28 with a written review
5 star
83%
83%
4 star
5%
5%
3 star
0%
0%
2 star
2%
2%
1 star
10%
10%

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Horrible Office
The PA didn’t understand anything about chronic fatigue. I know more by just doing a google search. Total waste of time and money. My daughter left crying. No answers just “get some rest and exercise”. Really??
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Nathan – Mar 09, 2024
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Dr. Jones is great
Dr. Jones is great Dr. Jones has been my primary care (PC) doctor for a number of years. Hi is very caring for both my physical body and my mental state. I'm not at all depressed but Dr. Jones is concerned about my entire health. Doctor Jones answers questions for me and the ones that my wife asks. He doesn't just tell me what to do but gives me my options and discusses them with me so I can make informed decisions. I have a number of physical problems and as I age it seems that I pick up more problems. Dr. Jones has recommended that I see a number of different specialists. Each time that I did they only confirmed that Dr. Jones was correct in his diagnosis. Not only do I recommend Dr. Jones but I have taken my wife and adult kids to him. If you are in need of a family practice doctor Dr. Jones will do a good job for you.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Lon – Jun 27, 2023
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Poorly run and unprofessional office.
Unprofessional and incompetent office staff.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 others found this helpful
Helpful
Paitent – Feb 07, 2023
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Great Support
I have only had two office visits, and I feel like I am very supported in my weight loss endeavor. Dr. Jones made some good recommendations regarding my use of certain prescription medications that are already showing positive changes in my health.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Oct 20, 2022
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I love this doctor… he has compassion
I moved here during the pandemic and our family had some medical issues. He took the time and reminds me so much of the care docs gave in the old days. I couldn’t have gone through what I have without him. He’s not a robot doc!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Aug 06, 2022
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One of my all-time favorite doctors!
I’ve seen dozens of doctors in my 60+ years. Dr. Jones is easily among the top five. He listens attentively to my concerns and is open to alternative treatments, which I find very admirable in a western trained doctor. He offers pros and cons of different approaches to treatment and explains why he feels the way he does. I never feel rushed. I highly recommend him!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Kearl girl – Jul 14, 2022
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I did not have any appointment on my last visit (Friday, 06/17/22), but Dr. Jones took care of me. Due to the nature of my visit, I called from the parking lot and a Telehealth was set up between Dr. Jones and I. During our conversation, I told him about my condition and he took his time and listen and explain to me how and what I’m suppose to do. He recommended what I must do and what medication to take. Although our conversation was brief, I followed his recommendations and now I am okay. I will definitely recommend Dr. Jones to my family and friends.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ben Rapaito – Jun 19, 2022
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I appreciate Dr. Jones. He makes me feel that he is concerned about me and really cares. He is very thorough and I feel as if I am in good hands.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Carolyn Faux – Oct 08, 2021
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It is nice to have the support and coaching when you are trying to make a life style change to improve your health. There are both understanding and Inspiring at the same time pushing you to achieve your goals
What went well
No results
What could be improved
No results
Helpful
Larry Walker – Sep 04, 2021
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First time visit. The best attention to my needs, advice, and next steps to take care of some injuries. He was pleasant to talk to. It became clear to me that he is knowledgeable and experienced.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Masa Maeda – Aug 22, 2021
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Dr.Jones is an outstanding doctor… He takes time to answer your questions and is so caring about his patients. He follows up to make sure you are doing the things you need to do to take care of yourself.. He is very knowledgeable and has worked with me with a pulmonary embolism and blood disorder and was so wonderful to get me trough this scary event.. His the absolute best!
What went well
No results
What could be improved
No results
Helpful
Linda Downs – Jul 21, 2021
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He's super nice and helpful. Listens to you and makes you comfortable.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Hale – Jun 20, 2021
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Dr Jones was very helpful and open to my concerns
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Healthy citizen – Apr 21, 2021
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Overall, I was not very impressed by Dr. Jones. He didn't seem to take our medical history sufficiently into consideration. I always was left feeling that his diagnostic abilities where either underdeveloped or being under-utilized. He did not always seem very responsive to our medical needs. We tried for a few years, but ultimately were disappointed with the service we received from him.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
Helpful
Feb 23, 2021
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Excelente doctor.
What went well
No results
What could be improved
No results
Helpful
Rafael masiello – Jan 15, 2021
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He is always on top of everything, patience and answers all of the questions
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sep 02, 2020
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Telehealth visit 28 Aug 2020 for annual Medicare check. Easily scheduled, easy to do.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
MikeH – Aug 30, 2020
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As soon as my (first) visit with Dr. Justin Jones began, my anxiousness receded! His friendliness, as he greeted and introduced himself to me, put me at ease. Throughout the visit I felt his sincere concern as he questioned, examined, and patiently explained things to me. I am so glad Dr. Jones is my doctor!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Helen K. LATU – Apr 02, 2020
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Dr. Jones is a very caring person. Listened to my concerns. Making sure that all bases are covered in this time of the Covid-19.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Beth J McArthur – Apr 01, 2020
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Great service, reasonable wait times and
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Grant Stark – Mar 30, 2020
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About Me

care philosophy

Dr. Justin Jones is a family physician who trained at George Washington University School of Medicine. He spent 6 years in the Navy for his residency and for additional training. He relocated with his family to Utah in 2010 and began his practice at Ce
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Naval Hospital Camp Pendleton

    Residency Hospital
  • Naval Hospital Camp Pendleton

    Internship Hospital
  • George Washington University School Of Medicine & Health Sciences

    Medical School
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

Patient Favorite Award

Dr. Jones is a patient favorite Family Medicine Physician

    Read our methodology

    Affiliated Hospitals

    • Timpanogos Regional Hospital

      750 W 800 N
      Orem, UT 84057

      How patients felt about the care they received at this hospital.

      83%
      Patients said they were given information about recovering at home

      1% lower than the national average

      76%
      Patients said that doctors always listened to them and explained things well
      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality