Dr. John L'Ecuyer, MD

The office staff is... Uninterested in customer service. To put it mildly. Every interaction with them will leave you with the distinct feeling that the only reason they're glad you came in is because they're having a bad day and needed someone to take it out on. I hope they find healthier ways of dealing with their issues, because it doesn't inspire confidence in a mental health group to see its office staff rolling their eyes and sighing at basic questions. I don't care how great a psychiatrist is—if their staff hangs up on patients during routine customer service calls, you've lost my respect.

This provider has, in the past, called me and left a message. When returning the call, I noticed a charge on my next bill. No problem--just inform up front! Billing issues have happened several times, however, and the irony is that an area of healthcare where one might expect a bit of compassion, the front desk staff are just not, for the most part, very nice people. I noticed staff comments in another review, too, and you will get nickle and dimed for anything. I understand fair and reasonable charges, but there have been several occasions where I was charged for something I didn't expect. I have no problem paying any bill--just disclose it up front that "you're on the clock." For as good of a doctor as he is, this erodes some of the very trust that is paramount to a therapeutic partnership.

Dr. L'ecuyer takes the time to evaluate what you are saying and what you are experiencing. His attentiveness is a strong characteristic, and I have found this to be quite helpful. Further, he is quite experienced with medications and their strengths and weaknesses, how they will affect your mood, and the long-term outcome of each drug. Again, I have found his expertise in this area to be quite strong. Overall, he is an excellent psychiatrist.

He is very caring and knowledgable . He will work with you to schedule you as is best for you. He has helped me tremendously and I am not an eay patient.

Best mental health provider in the KC metro! He is wonderful with children and adults. My whole family loves him. We are forever grateful. It isn't often that he has openings for new patients, get in quick! His Office Manager/Accounts Receivable (blonde) lady is a beast. If you miss and/or are late to one or two appointments, she will FIRE you as a patient...even if you call to reschedule and pay the $90 missed appt. fee(s)!!! The other two office ladies (brunette and redhead) are wonderful!