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Dr. Joena Chan, MD

Dr. Joena Chan, MD

Family Medicine*
20+ years of experience

Dr. Joena Chan, MD is a family medicine physician in Monroe, NY and has over 20 years of experience in the medical field. She graduated from NEW YORK Medical College in 2000. She is affiliated with medical facilities such as Garnet Health Medical Center and Montefiore St. Luke's Cornwall. She is accepting new patients and telehealth appointments.

4.1 Star Rating
Based on 13 reviews 4.1 Star Rating (13 reviews)

Practice

1200 State Route 208 Ste 15 Monroe, NY 10950
Telehealth available

At a Glance

  • Area of Expertise
    Dr. Chan specializes in the area of Family Practice. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Good Patient Care
    Patients said they had exceptional care at this hospital. See hospitals
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Dr. Chan's Reviews

Likelihood to recommend Dr. Chan

4.1
13 ratings, 6 with a written review
5 star
69%
69%
4 star
0%
0%
3 star
8%
8%
2 star
15%
15%
1 star
8%
8%

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Excellent Doctor
Dr Chan is an excellent doctor. She does all necessary testing, and takes the time to explain everything in detail. The appointments are never rushed. Would highly recommend her.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Theresa – Jul 10, 2024
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Excellent, caring doctor!
I had originally came to Horizons to see another doctor, but one day she was unavailable, and Dr Chan impressed me to the point where I made her my primary doctor. Despite how obviously busy she is, I did not feel like a number on a chart to be processed. She does not hesitate to answer my direct questions, speaks to me in a personable and professional manner, and even goes above and beyond to help me with any prescriptions and lab work I may need. I highly recommend Dr. Chan as a truly caring and knowledgeable doctor!
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dee – Jul 05, 2024
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Last time i visited Dr. Chan, she was a bit rude and taken aback that i was healthy despite having low thyroid. She also didn't explain any future tests or the results of the tests that were taken. Also, she has no respect for her patients, before i turned an adult, dr. chan was fine with testing as a fasting blood draw every year. Now, every test i do is a fasting one, and it was never explained to me the reasoning behind it. Also, to boot, maybe one doesn't want too many blood draws. She didn't seem to respect that. Also i had to ask through the portal about my (now canceled) blood draw, because i wasn't sure if it was fasting or not fasting. i felt like more of a number.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Apr 08, 2022
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I have been a patient of Dr Chan for several years at her Monroe office. She goes out of her way to explain everything about the plan of care. She has always been professional & took the time to listen.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Betsy – Jan 21, 2021
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Dr. Chan goes above and beyond. She really takes a great deal of time with her patients. We put our trust in her and are never disappointed in the service we receive.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Jean A in Middletown, NY – Jun 17, 2016
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Dr. Chan is knowlegable and patient. She listens and asks the right questions to get the information she needs. It took several appointments for me to become comfortable with her but now I wouldn't see anyone else.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Tuxedo, NY – Jun 04, 2016
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About Me

biography

Dr. Joena Chan, MD is a family medicine physician in Monroe, NY and has over 20 years of experience in the medical field. She graduated from NEW YORK Medical College in 2000. She is affiliated with medical facilities such as Garnet Health Medical...read more
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • New York Medical College

    Medical School, 2000
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

Locations

Practice

Office1200 State Route 208 Ste 15 Monroe, NY 10950
1

Practice

Office21 Edward J Lempka Dr Florida, NY 10921
2

Practice

Office1460 State Route 17M Chester, NY 10918
3

Affiliated Hospitals

  • St. Anthony Community Hospital

    15 Maple Ave
    Warwick, NY 10990
    Recipient of 2
    hospital awards

    Patient Safety Excellence Award™ (2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Outstanding Patient Experience Award™ (2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    1% higher than the national average

    83%
    Patients said that nurses always listened to them and explained things well

    5% higher than the national average

    View all patient feedback
  • Garnet Health Medical Center

    707 E Main St
    Middletown, NY 10940
    Recipient of 15
    hospital awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    78%
    Patients said that nurses always listened to them and explained things well

    3% higher than the national average

    View all patient feedback
  • Montefiore St. Luke's Cornwall

    70 Dubois St
    Newburgh, NY 12550
    Recipient of 16
    hospital awards

    America's 100 Best Hospitals Award™ (2024)

    Top 5% in the nation for consistently delivering clinical quality

    America's 250 Best Hospitals Award™ (2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    76%
    Patients said that nurses always listened to them and explained things well

    1% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality