Dr. Jill Laureano-Surber, DO

if I go in with a problem. They will find a way to resolve it. If not one visit surely after the 2nd visit. Everyone is very professional. The office is beautiful and comfortable.

Prompt courteous service, attentive.

We had our annual preventative care appointment today. It was my third or fourth time in Dr. Laureano-Surber's office. Every visit has been great! The staff are professional. We love the nurse, Earl, and between us have seen both PAs and Dr. Surber without any complaints! I'd not hesitate to recommend her or her PAs to anyone. Compassionate, informational, and willing to take the time you need.

She is a wonderful doctor I been seeing her and the staff for a few years. I recommend her services .

I have been with Dr. Laureano -Surber for a couple of years, after leaving a well liked Dr. in Syracuse to minimize hazardous driving. She has been professional, caring and thorough. Her staff have been truly helpful even in busy, unexpected circumstances. They have immediately accommodated me on two separate occasions, once due to what I feared was a heart episode and then for flu during the recent outbreak. My expectations have routinely been exceeded.

Stay away!!!

I'm not sure where the negative reviews get their base, but Dr. Laureano-Surber is a very caring and thorough provider. She spends the time to understand your concerns and does so in a friendly, yet professional manner. Highly recommend!

Dr. Laureano-Surber and her staff are exceptional. I cannot say enough good things about my experience at that office. The receptionist was so professional and helpful. The nurses were kind and knowledgeable. Dr. Laureano-Surber took time out of her busy day to sit and listen to my concerns and issues. She is an incredible doctor and an asset to our community

Last visit was rushed because they got me in late and it was approaching lunch time. It felt very awkward and it was obvious that she did not take the time that she should have and she did not listen to me. She made appointments that I told her to wait on and did not follow up on the one that I asked her to. In addition to that I do not feel that they followed up with test results in a timely manner and failed to give me all of the information. Found another provider.

While I was in an exam room I over heard Dr. Laureano and her staff talking about a patient they did not seem to like. One other time I was in the waiting room and a very upset patient came in and then left angerly. The receptionist at the check in window then told me about a sound that they make to let the staff know when a "crazy" patient is coming. The first time I let this go but after hearing them talk about their patient's I am very disappointed. I will no longer be going back!

Dr. Laureano is an amazing doctor. She takes her time and listens to all of you questions and concerns. She has been wonderful with my entire family. Her PA Steve is just as amazing. The staff there is very friendly and always willing to answer questions as well. I highly recommend this practice to all individuals.

The doctor I really liked during the appointment for my children but then I encountered the PA in her office and left immediately. I will be finding another doctor for my entire family because this man was that awful that I don't even want to chance seeing him again. Absolutely no excuse for the way I was treated by him and he's dragging her name and business down

I cannot say enough GREAT things about this practice and the entire staff. I have been seen many times, often call with questions and they are always willing to help. I have recommended this practice to many friends and family members who are all very happy they switched because Dr. Surber and her staff are simply amazing. Dr. Surber is also my daughter's pediatrician and I can honestly say she is the BEST! She is very patient, understanding and always makes me feel like I am doing a great job!

I was surprised to read a negative review of Dr. Surber on healthgrades. I have had nothing but good experiences with Dr. Surber and her entire staff. She runs a very friendly, helpful and efficient office and I would recommend her in a flash. I have been a patient for two years and because of chronic conditions, I see her regularly, every 3 months.

Dr. and PA very unkind, displayed disinterest in my needs / concerns, would not explain issues and did not want to listen either, seemed disinterested and wanted to rush me out...an overall horrible experience. Only positive thing was the front desk staff and tech.

Wonderful, listens, takes her time and very caring