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Dr. Jenny Frances, MD

Dr. Jenny Frances, MD

Pediatric Orthopedic Surgery*
20+ years of experience

Dr. Jenny Frances, MD is a pediatric orthopedic surgeon in Springfield, MA and has over 20 years of experience in the medical field. She graduated from Weill Cornell Medical College in 2002. She is affiliated with medical facilities such as Lenox Hill Hospital and New York-Presbyterian Hospital. She is accepting new patients and telehealth appointments.

3.8 Star Rating
Based on 18 reviews 3.8 Star Rating (18 reviews)

Practice

516 Carew St Springfield, MA 01104
Telehealth available

At a Glance

  • Area of Expertise
    Dr. Frances specializes in the area of Orthopedic Surgery. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals
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Dr. Frances' Reviews

Likelihood to recommend Dr. Frances

3.8

18 ratings, 10 with a written review
5 Star
67%
67%
4 Star
6%
6%
3 Star
0%
0%
2 Star
0%
0%
1 Star
28%
28%

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RecentHighestLowestMost Helpful
What went well
  • I felt respected
  • Appointment scheduling
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Sep 30, 2023
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What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Zsuzsanna – Sep 18, 2023
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What went well
No results
What could be improved
  • Staff wasn't friendly
  • Long wait times
1 person found this helpful
Helpful
Maria – May 11, 2022
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What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 people found this helpful
Helpful
New York – Dec 13, 2017
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What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
New York, NY – May 23, 2017
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What went well
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
9 people found this helpful
Helpful
Jillhill in Ny, ny – May 17, 2016
×Post a ResponseAre you Dr. Jenny Frances, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lisa in Brooklyn, NY – Apr 06, 2016
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What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Lee Golden – Mar 25, 2016
×Post a ResponseAre you Dr. Jenny Frances, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sheila Sanchez in Queens, NY – Mar 16, 2016
×Post a ResponseAre you Dr. Jenny Frances, MD?
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 person found this helpful
Helpful
Denise in Staten Island, NY – Mar 12, 2016
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Leave a review

How was your experience with Dr. Frances?

About Me

biography

Dr. Jenny Frances, MD is a pediatric orthopedic surgeon in Springfield, MA and has over 20 years of experience in the medical field. She graduated from Weill Cornell Medical College in 2002. She is affiliated with medical facilities such as Lenox...read more
  • Pediatric Orthopedic Surgery

  • Orthopedic Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Children's Hospital Of Philadelphia

    Fellowship Hospital, 2009
  • Weill Cornell Medical College

    Medical School, 2002
American Board of Medical Specialties®
American Board of Orthopaedic Surgery®
Orthopedic Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Shriners Hospitals for Children-Springfield516 Carew St Springfield, MA 01104
1
The New York Aesthetic Consultants LLP260 E 66th St New York, NY 10065
2
  • Call
  • Fax
  • Hours
    • Mon: closed
    • Tue: closed
    • Wed: 8:00am - 4:00pm
    • Thu: closed
    • Fri: 8:00am - 4:00pm
    • Sat: closed
    • Sun: closed
  • Directions
Penn State Health St. Joseph2500 Bernville Rd Reading, PA 19605
3
Baystate Medical Center759 Chestnut St Springfield, MA 01199
4

Affiliated Hospitals

  • Hospital for Special Surgery

    535 E 70th St
    New York, NY 10021
    Recipient of 24
    hospital awards

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Patient Safety Excellence Award™ (2024, 2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    91%
    Patients said they were given information about recovering at home

    7% higher than the national average

    89%
    Patients would recommend the hospital to friends and family

    24% higher than the national average

    View all patient feedback
  • New York-Presbyterian Hospital

    525 E 68th St
    New York, NY 10065
    Recipient of 28
    hospital awards

    America's 250 Best Hospitals Award™ (2025)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
  • NYU Langone Hospitals

    550 1st Ave
    New York, NY 10016
    Recipient of 62
    hospital awards

    America's 100 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    78%
    Patients said that nurses always listened to them and explained things well

    3% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality