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Dr. Jennifer Helton, MD

Dr. Jennifer Helton, MD

Dermatology*
35+ years of experience

Dr. Jennifer Helton, MD is a dermatologist in Charlotte, NC and has over 35 years of experience in the medical field. She graduated from University of North Carolina School of Medicine in 1989. She is affiliated with Novant Health Presbyterian Medical Center. She is accepting new patients and telehealth appointments.

4 Star Rating
Based on 48 reviews 4 Star Rating (48 reviews)

Locations

Steelecreek Dermatology PLLC

Steelecreek Dermatology PLLC11040 S Tryon St Ste 203 Charlotte, NC 28273
1

At a Glance

  • Areas of ExpertiseDr. Helton specializes in the areas of Dermatology & Dermatopathology. See board certifications
  • Explains Conditions WellPatients said this doctor explains conditions well. See reviews
  • Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Hospital SatisfactionPatients said they were highly satisfied at this doctor's hospital. See hospitals

More Dermatologists at Novant Health

Experience Check

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Dr. Helton's Reviews

Likelihood to recommend Dr. Helton

4.0
48 ratings, 14 with a written review
5 star
73%
73%
4 star
0%
0%
3 star
2%
2%
2 star
2%
2%
1 star
23%
23%

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Dr Jennifer Helton has zero bedside manner, absolutely no compassion, and lacks transparency. I should have done more research before going to this practice.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
TKerley – Mar 19, 2025
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Excellent visit
Professional and efficient staff and provider very knowledgeable and kind
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dec 09, 2024
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I would Not return
I felt rushed, dismissed and not important. I had a concern over a suspicious spot that was not healing and looked infected. I was sent home with no treatment. I got a second opinion from a different dermatologist and after a biopsy, it was confirmed a squamous cell carcinoma. Thank goodness I went with my gut.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Debra – Mar 15, 2024
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Absolutely the best
Dr. Helton has been my dermatologist for over 20 years. I can say without reservation that she is extremely skilled, scrupulously thorough, and personable to boot. She discovered a melanoma I had not noticed, and for that I owe her everything! I sent friends, who moved to Charlotte from Florida to her, and they, who had had many dermatologists, said she was the most thorough they had ever encountered. Dr. Helton is absolutely the best!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Becky – Jun 12, 2023
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excellent Doctors
when I started to go I had many problems with the skin and Dr. Raquel discovered Lupus thanks to them because I have always seen different have relieved me and are very serteras in their diagnoses
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nov 04, 2022
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Great office!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jul 13, 2020
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Love her! She has truly been a blessing to my family!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Oct 04, 2019
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One of the most knowledgeable and genuine doctors I've ever received care from.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Oct 04, 2019
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Excellent
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Aug 19, 2019
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Very Happy with the Doctors. Office Manager NOT at ALL!!! Been there several times and was Happy on how I was treated by the Doctors. Susan the Office Manager has NO Customer Service Skills. Can't return phone calls or even answer the phone when you call. We had a billing issue and was told by Susan after several phone calls that it had been taking care of and we owed no money. 6 months later, receive a phone call from a collection agency saying we owed $165.00 Dollars. After some investigating, I realize it's for the same visit that we were told was Paid In Full. After weeks of trying to get a hold of Susan with no success. Even when I was told she was in the office but could never answer the call and NO return calls after a dozen or so messages left on her voicemail. I ended up giving them a credit card just so I could get the collection agency to stop calling. No one in the office could help me (other than taking my credit card) it had to be Susan that I had to talk to, to clear up
What went well
No results
What could be improved
No results
5 others found this helpful
Helpful
May 17, 2019
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Dr Helton has been our family dermatologist for a few years now and we have nothing but great things to say about her. She is knowledgeable, skilled and has a genuine concern for her patients. Thank you Dr Helton!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
Elizabeth in Charlotte, NC – Jul 30, 2017
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A small burn from an electric blanket on my daughters leg led to 2 years of repeated procedures, poor decisions on tactics, poor choices of treatment, rudeness from the physician, refusal to answer questions, a large permanent scar complete with precancerous cells that now needs to be evaluated by a physician every 6 months, months of bloody drainage, infections, stink, and pain. Run away from this place. Jennifer Helton hurt my child. Don't let her do the same to your loved ones.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
George in Charlotte – Jul 28, 2017
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Worst experience at a Doc. office! Could NOT be seen at Steele Creek Dermatology since we didn't have my daughters ss number (she just turned 18 a week prior). Treated as a deadbeat! I had mine & was there (her mother) but they HAD to have hers. I have 4 children. She is my youngest & this has Never happened! Many doctor visits over 18, they are all in college. No problems before! She missed school, I missed work & wouldn't even look at her WITH ins. coverage card! Can I get reimbursed INSANE
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Clover, SC – Mar 21, 2017
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Amazing!!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
15 others found this helpful
Helpful
Christopher Bowman in Clover, SC – Nov 07, 2015
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About Me

care philosophy

As a dermatologist I hope to evaluate and treat skin diseases and skin cancer effectively. I also hope to educate patients regarding the appropriate care of their skin as well as prevention of skin cancer.
  • Dermatology

  • Dermatopathology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Medical University Of Sc

    Fellowship Hospital, 1994
  • Or Health Science University Hospital

    Residency Hospital, 1993
  • Carilion

    Internship Hospital, 1990
  • University Of North Carolina School Of Medicine

    Medical School, 1989
  • University Of North Carolina At Chapel Hill

    Undergraduate School, 1985
American Board of Medical Specialties®
American Board of Dermatology®
Dermatology
Dermatopathology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Affiliated Hospitals

  • Novant Health Presbyterian Medical Center

    200 Hawthorne Ln
    Charlotte, NC 28204

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    78%
    Patients said that doctors always listened to them and explained things well

    2% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality