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Dr. James Mugford, MD

Dr. James Mugford, MD

Internal Medicine*
25+ years of experience

Dr. James Mugford, MD is an internist in Indian Orchard, MA and has over 25 years of experience in the medical field. He graduated from UNIVERSITY OF MASSACHUSETTS / BOSTON CAMPUS in 1997. He is affiliated with Baystate Medical Center. He is not accepting new patients.

4.2 Star Rating
Based on 15 reviews 4.2 Star Rating (15 reviews)

Practice

835 Worcester St Indian Orchard, MA 01151
Telehealth available
(413) 439-0609

At a Glance

  • Areas of Expertise
    Dr. Mugford specializes in the areas of Internal Medicine & Pediatrics. • See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Trustworthy
    Patients said this doctor is trustworthy. • See reviews
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Dr. Mugford's Reviews

Likelihood to recommend Dr. Mugford

4.2
15 ratings, 7 with a written review
5 star
80%
80%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
20%
20%

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Dr. Mugford cares for both of my children and has exceeded my expectations in a pediatrician. When my children are sick they are always seen same or next day at the very latest, and the staff is always friendly and helpful. The care he provides is always efficient , to the point and extremely effective. Not to mention the kids love him!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Nov 14, 2019
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Dr. Mugford came highly recommended. I have never met a Dr. who was so rude and unprofessional towards me. He misdiagnosed my condition and was upset when I took it upon myself to see a specialist. He actually dropped me as a patient after finding out I went to see a specialist!
What went well
  • Office environment
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Monson, MA – Jul 01, 2019
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I work for a Pediatric Specialty Clinic in the Boston area. My mother needed a new PCP who would treat her with kindness and respect. Dr. Mugford exceeded our expectations! Her previous PCP was ready to ship her to a nursing home but this Dr. gave her the care needed and 4 years later she is living independently on her own in relatively good health for an 88 yr old.:) He really listens well and cares about his patients. The quality of care is acceptional. The office staff is wonderful as well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Deb in Lexington MA – Mar 18, 2017
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Dr Mugford was referred to us by Baystate to be our son's pediatrician when he was first born. I was immediately impressed with his professionalism and warm, straightforward personality. Dr Mugford is simultaneously refreshingly down-to-earth and extremely professional. Thanks to Dr Mugford being double-board certified, he is a pcp as well as a pediatrician. Almost 6 years later, Dr Mugford is now my second son's pediatrician as well as MY physician, and my husband's too :) Staff is wonderful!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Crystal Huston in Ludlow MA – Mar 03, 2017
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Dr. Mugford is wonderful one of the best physicians I've seen!! Now as for the office staff; found it to be very unprofessional, they are kids sitting behind the counter not dressed professionally found it to look unprofessional. Lastly, the billing department needs major improvement!! i was billed twice for the same office visit, after looking further into my complaint they admitted they had made a mistake, it ONLY took 2 months to resolve. this happened on 2 different occasions.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Staff wasn't friendly
2 others found this helpful
Helpful
Belle in wilbraham, MA – Jan 31, 2017
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Dr. Mugford is super straight forward and attentive. He takes the time to really listen to what is going on with you. I'm so glad that I switched to his office!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Feb 12, 2016
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Double charges co pays
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Staff wasn't friendly
  • Appointment was rushed
  • Long wait times
4 others found this helpful
Helpful
vic in indian orchard ma – Dec 23, 2015
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Know Before You Go

About Me

biography

Dr. James Mugford, MD is an internist in Indian Orchard, MA and has over 25 years of experience in the medical field. He graduated from UNIVERSITY OF MASSACHUSETTS / BOSTON CAMPUS in 1997. He is affiliated with Baystate Medical Center. He is not accepting new patients.

  • Internal Medicine

  • Pediatrics

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Massachusetts / Boston Campus

    Medical School, 1997
American Board of Medical Specialties®
American Board of Internal Medicine®
- 
Internal Medicine
American Board of Pediatrics®
- 
Pediatrics
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Locations

Practice

Office835 Worcester St Indian Orchard, MA 01151
1

Affiliated Hospitals

  • Baystate Medical Center

    759 Chestnut St
    Springfield, MA 01199
    Recipient of 11
    hospital awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    72%
    Patients said that doctors always listened to them and explained things well

    4% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality