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Dr. Heather McKenzie, DPM
Podiatric Foot & Ankle Surgery*
Dr. Heather McKenzie, DPM is a podiatric foot & ankle surgery specialist in Suffolk, VA. She is affiliated with medical facilities Sentara Obici Hospital and Bon Secours Maryview Medical Center. She is accepting new patients.
4.4 Star Rating
Based on 20 reviews 4.4 Star Rating (20 reviews)
Practice
3907 Bridge Rd Ste 101 Suffolk, VA 23435Make an Appointment
Dr. McKenzie is a Healthgrades Choice provider in Podiatry
The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology
- Above average experience
- Good hospital quality
- Good patient ratings
- No healthcare sanctions
- Area of Expertise
- Explains Conditions Well
- Practices at Top Hospital
- Quiet Hospital
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Dr. McKenzie's Reviews
Likelihood to recommend Dr. McKenzie
4.4
20 ratings, 15 with a written review
| 5 star | 85% | 85% |
| 4 star | 0% | 0% |
| 3 star | 0% | 0% |
| 2 star | 0% | 0% |
| 1 star | 15% | 15% |
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she was simply excellent PERIOD!!!!!!!!!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Michael Langley – Mar 23, 2023
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I have seen Dr. Heather McKenzie for over 3 years for foot pain that ended up being plantar fasciitis that ended up requiring surgery to relieve the pain. She also removed an ingrown toe nail for me. Her office was always very professional and I have never had any issues with Dr. McKenzie or any of their staff.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
29 others found this helpful
Helpful
Wonderful doctor, great practice. – Jun 08, 2019
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My first new pt experience with Dr McKenzie and staff was terrible. No one was available to deal with the problems that followed my visit. I went for a second opinion and was very satisfied. She also refused to return money I spent on medical items stating thy had to be returned in 7 days. No one told me this at the time of purchase even when I asked. It was not written on my receipt, statement or any paperwork. I’m out $65.00!!!
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
Mar 22, 2019
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Dr. Mckenzie was very thorough in treating my dad. She was kind and compastionate with him. ( even though he can be a little tough). You could tell she love what she does and truly cares about her patients well being.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
38 others found this helpful
Helpful
Jo in VA – Mar 02, 2019
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Dr. McKenzie and her staff are very personable and knowledgeable. Dr. McKenzie is a phenomenal surgeon who corrected my foot problems and I am finally pain free! I highly recommend them to anyone needing a podiatrist!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
36 others found this helpful
Helpful
Jeff S. in Virginia Beach – Jan 17, 2019
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Dr. McKenzie provides professional services, she explains everything to you before surgery, any and all questions are answered. She is compassionate and spends as much time as you need at each visit. Her surgical skills are excellent. Also, her staff and my nurse Trisha were outstanding.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
36 others found this helpful
Helpful
Kathy in Portsmouth, VA – Jan 13, 2019
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Dr. McKenzie performed cartiva cartilage implant on my right foot and I am very happy with results. I'm up and walking around with no pain, it's wonderful. Dr. McKenzie along with all of her staff are professional, personable and an overall joy.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
24 others found this helpful
Helpful
Happy Patient in Chesapeake, VA – Dec 12, 2018
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My husband was an established patient of Dr. McKenzie. She only spent 5 minutes at most with him the day he went in to see her with ulcerations on three toes that were dime-size or bigger. Her lack of appropriate treatment of his foot could have caused him serious health issues. Ended up, after a 2nd opinion with a reputable podiatrist, the bone infection was in 3 toes (not just the one toe she said) and he was admitted to the hospital immediately. We do NOT recommend her to anyone.
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
7 others found this helpful
Helpful
VA – Nov 01, 2018
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Doctor McKenzie is the best podiatrist on the south side. She had to redo my right foot, because another podiatrist put hard wear in my foot at an angle and it ended up touching the bottom of my foot. Doctor McKenzie did an outstanding job, you can hardly tell I had surgery. Thank you so very much for you kindness and compassion towards your patients!!!!!!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
19 others found this helpful
Helpful
Lisa in VA – Aug 02, 2018
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Dr. McKenzie is awesome. She is very knowledgeable and will explain things to you that are easy to comprehend. And even if you don't see her on a regular basis, she remembers you and makes you feel like an old friend. She was highly recommended to me and I highly recommend her to anyone who is seeking an excellent podiatrist. Love this little lady!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
10 others found this helpful
Helpful
Shea Piland in Suffolk, Virginia – Apr 13, 2018
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Dr. McKenzie is a great physician, very caring and professional. She answers all my questions and concerns. She has been treating me for over a year and I have had nothing but improvement in the issues I have with both my feet.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
10 others found this helpful
Helpful
Zuni, VA – Mar 29, 2018
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Can't recommend this practice. Most arrogant physician I've ever seen. Staff was rude. Wait time too long considering the waiting room was empty.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
3 others found this helpful
Helpful
Suffolk, VA – Dec 09, 2017
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Dr. Mckenzie is the best foot doctor in the area!
What went well
- Office environment
- Appointment scheduling
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Carrollton – Dec 05, 2017
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Dr. McKenzie is an extremely knowledgeable, professional doctor. My appointment started at the exact scheduled time and the wait time in the patient exam room was less than five minutes. Her doctor-patient relationship skills are second-to-none as she is able to clearly explain the diagnosis in a friendly, professional manner. The plan of treatment was well thought out, and I have full confidence in her ability as a doctor. I would recommend her to anyone with podiatric needs.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
6 others found this helpful
Helpful
Stuart J in Portsmouth, VA – Oct 13, 2016
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Dr. McKenzie presented very pleasant and professional. We quickly got to concerns and
how to deal with them. The treatment plan has been excellent thus far and I look forward
to my followup appointment.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
4 others found this helpful
Helpful
Charlotte Huffman in Suffolk, VA – May 21, 2016
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How was your experience with Dr. McKenzie?Overall Patient Satisfaction
20responses
Likelihood of recommending Dr. McKenzie to family and friends is 4.4 out of 5
About Me
biography
Dr. Heather McKenzie, DPM is a podiatric foot & ankle surgery specialist in Suffolk, VA. She is affiliated with medical facilities Sentara Obici Hospital and Bon Secours Maryview Medical Center. She is accepting new patients.Podiatric Foot & Ankle Surgery
Podiatry
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Eastern Virginia Medical School
Internship HospitalKent State University College Of Podiatric Medicine
Medical SchoolPurdue University / Main Campus
Undergraduate SchoolIndiana University
American Board of Foot and Ankle Surgery®
American Board of Foot and Ankle Surgery
-
Foot Surgery†
†Self designated
Healthgrades Tips For Getting the Best Foot Care
Locations
Practice
Affiliated Hospitals
- Recipient of 8
hospital awardsView all awardsPatient Safety Excellence Award™ (2025, 2024, 2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
83%Patients said they were given information about recovering at home1% lower than the national average
79%Patients said that doctors always listened to them and explained things well3% higher than the national average
- Recipient of 10
hospital awardsView all awardsAmerica's 250 Best Hospitals Award™ (2025)
Top 5% in the nation for consistently delivering clinical quality
View all patient feedbackHow patients felt about the care they received at this hospital.
84%Patients said they were given information about recovering at home77%Patients said that doctors always listened to them and explained things well1% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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