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Dr. Heather Downes, MD

Dr. Heather Downes, MD

Dermatology*

Dr. Heather Downes, MD is a dermatologist in Bannockburn, IL. She is affiliated with Northshore University Healthsystem Evanston Hospital. She is accepting new patients.

4.7 Star Rating
Based on 28 reviews 4.7 Star Rating (28 reviews)

Lake Forest Dermatology

2101 Waukegan Rd Bannockburn, IL 60015

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Dr. Downes' Reviews

Likelihood to recommend Dr. Downes

4.7
28 ratings, 16 with a written review
5 star
93%
93%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
7%
7%

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Excellent and attentive doctor
I really appreciate that Dr. Downes cares about educating patients about the health of their skin and provides useful information on mitigating the effects of sun damage and protecting yourself generally from skin cancer. Her own skin is a walking advertisement. I asked her to recommend products for me, and I trust her judgment implicitly. She offered practical advice to minimize the effects of aging without trying to sell me anything! She also helps my teenage son with his skin and he really likes her as well. Front desk very nice as well. Easy to schedule.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Tracy O’Flaherty – Apr 11, 2024
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My wife had her warts removed via cryogenic freezing by Heather or one of her associates at Lake Forest Dermatology and the word did not just remain but was infected and swelled to 5x the original size. My wife later called the doctor and she was unapologetic and did not take accountability. Drdowned said we would be charged $140 for another visit if my wife wished to try another procedure. NO thank you, my wife is not a guinea pig.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
Feb 18, 2021
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Dr. Downes is wonderful. I saw her for evaluation of fine lines to my forehead. I was a little nervous about having injections done for the first time but it was very quick and easy. I gave myself a few hours before going to work just in case I'd experience redness (I have very sensitive skin), but I really could have gone straight to work. There was no redness or bruising. Highly recommend for self pay cosmetic procedures.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jennifer Bernstein – Oct 15, 2020
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Dr Downes is a top notch physician. She listens, explains and thoughtfully delivers some of the best medical care I have ever had. I have seen her for more serious medical care as well as cosmetic care and I find she approaches each with the same professional attitude.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
May 28, 2020
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Just a True Professional, Top Shelf Facilities, Great Communicator! 5 Stars, Across the Board!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
John Waltzek – May 07, 2020
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Dr. Downes is the only dermatologist I will ever allow to treat me
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Gail Carey – Dec 18, 2019
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Dr. Downes is wonderful! Her office staff is great too!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Feb 02, 2018
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Finally, I found a dermatologist I love. Dr. Downes understands my needs 100% and makes me feel so comfortable about my issues. I would not hesitate to refer my family and friends to her. Thank you Dr. Downes for being such a talented and informed doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Nancy in St Louis, MO – Aug 01, 2017
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Dr. Downes is a very knowledgeable, thorough, and precise dermatologist. I have been very pleased with her excellent care for the past 3+ years. She does not miss a thing, and her treatments continue to be very successful for me. Dr. Downes comes HIGHLY RECOMMENDED!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Matt Perry in Libertyville, IL – Mar 30, 2017
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Dr Downes has an informed point of view that is fact based. She is no nonsense but still makes you feel at ease. Have been willing to treat issues that I have avoided in the past given her confidence in the likely outcomes.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Chicago, IL – Mar 28, 2017
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Dr. Downes is very knowledgeable. In particular, she has a wonderful bedside manner and never appears to be in a hurry. She listens well and explains everything in detail.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Stephanie in Lake Forest, IL – Aug 26, 2016
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Smart, nice and quick.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Rob Isham in Lake Bluff, IL – Aug 18, 2016
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Dr. Downes was very knowledgeable, attentive, and empathetic during my visit. I recommend her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
A Client in Chicago, IL – Jun 14, 2016
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100 percent would recommend. Cosmetic procedures on my face now healed just one week later and an amazing improvement.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Madison, WI – May 22, 2016
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The office is very clean and comfortable. Dr. Downes is very thorough with my annual skin cancer screenings, and I've received excellent care with both medical and cosmetic procedures. I highly recommended Dr. Downes and her staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Kimberly in Lindenhurst, IL – May 15, 2016
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Dr. Downes is thorough, easy to communicate with, and offers full explanations regarding all aspects of the exam and subsequent treatment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Larry H. in Las Vegas, NV – Mar 17, 2016
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About Me

care philosophy

Dr. Downes' goal is to give her patients more thorough, more individualized care. She performs thorough, non-rushed complete head to toe skin cancer screening exams. She strives to make her practice more personal and allow patients time to...read more

biography

Dr. Heather Downes is a Board Certified Dermatologist who has been practicing in Lake Forest since 2008. Born and raised in the Chicago suburbs, she attended the University of Virginia and then earned her medical doctorate with honors from Loyola...read more
  • Dermatology

  • Pediatric Dermatology

  • Procedural Dermatology

  • Cosmetic Dermatology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Southern California (usc) Medical Center

    Residency Hospital
  • Northwestern Memorial Hospital

    Internship Hospital
  • Loyola University Chicago Stritch School Of Medicine

    Medical School
  • University Of Virginia / Main Campus

    Undergraduate School
American Board of Medical Specialties®
American Board of Dermatology®
Dermatology
National Board of Physicians and Surgeons®
National Board of Physicians and Surgeons®
Dermatology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • Alpha Omega Alpha Medical Honoros, 2004

  • Cum Laude Honors, 2004

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Locations

Lake Forest Dermatology

Lake Forest Dermatology2101 Waukegan Rd Bannockburn, IL 60015
1

Affiliated Hospitals

  • Northshore University Healthsystem Evanston Hospital

    2650 Ridge Ave
    Evanston, IL 60201
    Recipient of 17
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Patient Safety Excellence Award™ (2025, 2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    78%
    Patients said that doctors always listened to them and explained things well

    2% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality