Dr. Franklin Crystal, MD

My exam was so fast, so disinterested, and so uncaring that I will not be returning here. As a senior on a fixed income that has not had a dilated pupil exam in nearly forty years, I was excited to get a referral from the EyeCare America program through the American Academy of Ophthalmology. The staff was ok, just ok. The doctor gave me about two minutes of his time. He looked at my eyes, said that everything was normal for my age, and did about 30 seconds of the "which one is better? the first one or the second one? When I told him that I had recently updated the prescription for my eyeglasses, we were instantly done. All I saw was his back as he walked away saying, "See you in about a year". No he won't. I am very uncomfortable to get care here.

I think Dr. Crystal needs to retire. I went to see a specialist because my eyes where out of focus and I was having excessive mucus in my eyes. He came in at the end of the appointment, for 5 minutes at the most. He wrote a prescription and when I asked him if I needed new glasses , he said if you want. He never said what was or might be causing the mucus nor did he say anything about the cataracts that other optometrists had told me I was developing. I did get new glasses but they didn't help