background
background
Dr. Franklin Chu, MD

Dr. Franklin Chu, MD

Urology*
45+ years of experience

Dr. Franklin Chu, MD is a urologist in San Bernardino, CA and has over 45 years of experience in the medical field. Dr. Chu has extensive experience in Urinary Calculi & Removal. He graduated from Tulane University School of Medicine in 1979. He is affiliated with St. Bernardine Medical Center. He is accepting new patients and telehealth appointments.

3.1 Star Rating
Based on 36 reviews 3.1 Star Rating (36 reviews)

Practice

489 E 21st St San Bernardino, CA 92404
Telehealth available

Make an Appointment

(909) 882-2973

At a Glance

  • Area of Expertise
    Dr. Chu specializes in the area of Urology. • See board certifications
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America’s 100 Best Hospitals for Prostate Surgery Award™ • See hospitals
ADVERTISEMENT
healthgrades-rx

Our Rx prices beat the competition 70% of the time

Optum Perks and Healthgrades are subsidiaries of RVO Health.

Experience Check

Search for experience in a specific area

Learn more about experience and why treatment frequency matters

Insurance Check

Search for your insurance carrier and choose your plan type

Dr. Chu's Reviews

Likelihood to recommend Dr. Chu

3.1
36 ratings, 9 with a written review
5 star
50%
50%
4 star
3%
3%
3 star
0%
0%
2 star
3%
3%
1 star
44%
44%

Your trust is our top concern.

We strive to keep reviews honest, trustworthy, and fair.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

the staff and Dr Chu are fantastic I was impressed
absolutely recommend my health issue is 100 % getting finally solved!
What went well
No results
What could be improved
No results
Helpful
rita woomer – Jun 30, 2024
×Post a ResponseAre you Dr. Chu?
He takes his time to explain!
I came to Dr. Chu after the disappointment with another urologist. Dr. Chu takes his time to explain things and treats me with respect. I feel comfortable being treated by him.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Feb 21, 2024
×Post a ResponseAre you Dr. Chu?
Worst Doctor ever
Front staff Veronica was so rude while talking to me.second Doctor if he can be called that franklin chu was arrogant and uncaring to my concerns. First thing he ask was what insurance do you have. I guess that is when he determines how to treat his patients
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Fredy – Apr 27, 2022
×Post a ResponseAre you Dr. Chu?
Dr. Chu treats you like a number. He wrote the date on my prescription incorrectly leading to the pharmacy being unable to fill the pain meds I needed after my surgery. Upon calling his office, Angie wanted to conclude that I couldn’t get my prescription until a completely new prescription was written and Chu was now out of the office. I refused for that to happen and advocated so that I could get my pain meds that day. Angie finally complied and spoke with the pharmacy. She failed, however, to also account for the antibiotics. The pharmacists proceeded to contact Chu’s office only to be hung up on 3 times because it was close to 4:30 pm; when the office closes for the day. I had to contact the doctor on call to get the antibiotics prescription called in and then they sent the prescription to a different pharmacy. I spoke to Chu two days later only to be brushed off by him. He did not want to hear my complaint. He said, “I have work to do.” I'm amazed at his lack of accountability.
What went well
  • Appointment wasn't rushed
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Dr. Alfredo Gonzalez – Jul 25, 2021
×Post a ResponseAre you Dr. Chu?
Dr Chu is very friendly, proffesional, knowledgeable, and efficient. Wait time was non existent.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Tom Leonhardt in San Bernardino , CA – Oct 10, 2018
×Post a ResponseAre you Dr. Chu?
Abhorrent treatment in this practice by Dr. Franklin Chu. Please avoid him at all costs. I won't go into detail of my experience, but please reconsider any decision or referral to this medical practice.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
7 others found this helpful
Helpful
May 19, 2018
×Post a ResponseAre you Dr. Chu?
I'm mid process, and this is one of the best doctors I've ever met. He knows what he's doing, and it helps to give you confidence. His group is one of the best in Southern California. I feel like I'm going to come out of this okay due to his expertise.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
SAN BERNARDINO – Feb 28, 2018
×Post a ResponseAre you Dr. Chu?
Arrogant and incompetent. It's time he retires before he costs someone their life
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
9 others found this helpful
Helpful
Patient 0 in San Bernardino Ca – Mar 11, 2017
×Post a ResponseAre you Dr. Chu?
He discovered my prostate cancer and the treatment was so effective that my family is so relieved,thank you Dr, Chu.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
6 others found this helpful
Helpful
Jose A. Simo in Highland, CA – Feb 23, 2016
×Post a ResponseAre you Dr. Chu?

Leave a review

How was your experience with Dr. Chu?

Know Before You Go

About Me

Watch Dr. Chu's Video

care philosophy

As the senior partner of the largest urology group in Inland Empire, we believe in always doing the right thing for our patients. It is a privilege to have the trust of our patients which we will never violate. As a Christian physician, I believe God is the Great Physician and He works through my hands.

  • Urology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Uc Irvine Medical Center

    Residency Hospital, 1985

  • University Of Texas Medical Branch Hospital|university Tex Med Br

    Internship Hospital, 1980

  • Tulane University School Of Medicine

    Medical School, 1979
American Board of Medical Specialties®
American Board of Urology®
- 
Urology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

  • English

  • Cantonese

  • Chinese

  • Mandarin

  • An Eight Month Study of LA-2573 30.0g, A new 4 month subcutaneous delivery system for Luprilide Acetate in the treatment of Porsotae., 2003 Aug

  • Efficacy and safety of Solifenacin Succinate 10 mg Once Daily: A Multicenter, Phase III, Randomized, Double-Blind, Placebo-Controll, Parellel-Group Trial in Patients With Overactive Bladder, 2009:70:

  • Pathophysiology of Overactive Bladder, American Journal of Medicine Supplement, March 2006 Vol. 119 (3A) 3-8, March 2006

  • A Clinical Study of LA2250 22.5 MG: A New Subcutaneous Depot Delivery System for Luprolide Acetate in the Treatment of Prostate Cancer., Sept. 2002

  • Extended-Release Formulations of Oxybutynin and Tolterodine Exhibit Similar Central Nervous System Tolerability Profiles: A Subanalysis of Data From the OPERA Trial., 2005 Jun

  • Management of Overactive Bladder and Urge Urinary Incontinence in the Elderly Patient., March 2006

  • Toremifene Improves Lipid Profiles in Men Receiving Androgen Deprivation therapy for Prostate Cancer, Iterim analysis of a Multi-Center Phase III Study, April 2008

  • A Phase I, multicenter, open-label study of the safety of two doses levels of a human monoclonol antibody to human alphav integrins, intetumumab, in combination with docetaxel and prednisone in patients with castration resistent metastatic prostate cancer, 2011 29:67

  • A Clinical Study of LA 2500 7.5MG: A New Subcutaneous Depot Delivery System for Luprolide Acetate in the Treatment of Prostate Cancer., Nov. 2002

  • A Twelve Month Clinical Study of LA-2585 45.0 MG: A New 6-Month, Subcutaneous Delivery System for Leuprolide Acetate for the Treatment of Prostate Cancer., 2006 Feb

  • Management of Incontinence for Family Practice Physicians,, March 2006

  • A new Prostate Cancer Drug: Eligard, 2000

  • Charles R Ream MD Award 2009 for excellence in Medical Journal Publication, 2009

Online Care for Men's Health (Sponsored)

Locations

Practice

Frankilin Chu MD dba San Bernardino Urological489 E 21st St San Bernardino, CA 92404
1
Office15995 Tuscola Rd Ste 204 Apple Valley, CA 92307
2

Affiliated Hospitals

  • St. Bernardine Medical Center

    2101 N Waterman Ave
    San Bernardino, CA 92404
    Recipient of 2
    hospital awards

    America’s 100 Best Hospitals for Prostate Surgery Award™ (2025)

    Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

    View all awards

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    74%
    Patients said that doctors always listened to them and explained things well

    2% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality