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Dr. Donald Mackenzie, MD

Dr. Donald Mackenzie, MD

Orthopedic Surgery*

Dr. Donald Mackenzie, MD is an orthopedic surgeon in Plano, TX. He is affiliated with medical facilities Medical City Plano and Baylor Scott and White the Heart Hospital Plano. He is accepting new patients and telehealth appointments.

4.7 Star Rating
Based on 69 reviews 4.7 Star Rating (69 reviews)

Practice

5038 Tennyson Pkwy Ste B Plano, TX 75024
Telehealth available

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Dr. Mackenzie's Reviews

Likelihood to recommend Dr. Mackenzie

4.7
69 ratings, 17 with a written review
5 star
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4 star
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3 star
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1 star
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I feel so fortunate to have found Dr. Mackenzie. I went to him for a second opinion as the previous Ortho was advising no other solution for my back than surgery. I had some bulging discs on L4/5 which had been excruciatingly painful. He referred to pain mgmt w PT . I did very well with this.... no pain. I’m continuing with exercise plan . Dr . MacKenzie is very cautious without pushing to surgery ascend all be all. He advised I do not need the invasive surgery as recommended by the other Ortho. I may eventually need a less invasive but he encouraged me to maintain with the correct exercise strengthening plan. The office staff is very sweet and kind. I’d definitely recommend.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 03, 2021
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I definitely would recommend Dr Mackenzie to family and friends. He’s very professional and cares about you. Dr Mackenzie goes above and beyond to get you feeling better. I can’t say enough about his staff too. They are very friendly and care about you.. I was referred by a good friend to Dr Mackenzie and his staff. I can’t say enough how happy I am that I found a great doctor who really cares to get you better & get you back to your normal life and free of pain.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jerry Davis – Nov 17, 2020
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Dr. MacKenzie is very knowledgeable and answered all my questions. He made me feel confident in his recommendations for why I have been seeing him, which is buldging discs in my neck & lower back. I would highly recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mary Rittenhouse – Oct 28, 2020
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Dr.Mackenzie is very nice and professional,he’s really caring and very detailed with his findings and recommendations.,I have recommended him to family and friends.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jerry Hinton – Jul 28, 2020
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I was very impressed with Dr. Mackenzie, his office and staff. After having a horrible pain in my neck for over a week, Dr. Mackenzie knew exactly what was wrong. He did not do a bunch of tests or take a bunch of x-rays to drive up the cost. He provided a prescription to alleviate the problem and I am extremely happy. He is very professional but is down to earth and friendly. If I have further issues, I will definitely be back to see him.
What went well
No results
What could be improved
No results
Helpful
Ilona – Jul 08, 2020
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Every time I visit this Doctors office they were very professional, Dr. Mackenzie cares about his patients and shows the up most respect for them and there feelings. Excellent at his job. He will do everything to avoid surgery first and follow up with you.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Erwin McKinney – Jun 10, 2020
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I have been treated by Dr Mackenzie for over 2 years and he and his staff have been absolutely amazing and professional. I was misdiagnosed by several other physicians had an unnecessary surgery that Dr. Mackenzie has been trying to rectify. Have had two back surgeries by Dr Mackenzie that have been very successful and I am at about 90% pain-free I look forward to overcoming the next 10%. His staff nurses as well as Dr. Mac himself are absolutely amazing and a God Send!!! I drive over an hour and a half to see Dr. Mackenzie I would not do that if he were not an excellent physician. I praise God every day that Dr. Mackenzie was referred to me.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Brenda Atilano – Mar 07, 2020
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Dr. MacKenzie performed L3/L4 disk replacement, fusion and connection to previous L4/L5/S1 fusion, including clean out of scar tissue and removal of hardware at L4/L5 Using a minimal invasive approach, reducing trauma to muscles at L3/L4/L5, the complex procedure was a success. After a week, I was walking 1/4 mile daily, and now after 6 weeks, I am walking 2.5 miles. Dr. MacKenzie is the most compassionate, caring, and thorough back doctor that I know. With his background as a medical professional and engineer, he focuses on the best solutions for the individual patient. If you want a doctor who will do the job right and treat you with kindness and dignity, if you want someone who takes time to answer questions and explain what is happening each step in the process from diagnosis, treatment, and healing, then Dr. Donald MacKenzie is a surgeon with whom you will be well pleased. His staff is great.
What went well
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Daniel Coborn – Jan 24, 2020
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Dr MacKenzie changed my life. After 30 years of pain and multiple fusions. I’m pain free!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Feb 27, 2019
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Very Good
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Feb 24, 2019
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I have lived with back pain for over 15 years. After multiple doctors, tests, all with no improvement, I was referred to Dr. Mackenzie. From the first visit to my recovery appointments, he was engaged, hands-on, informative, caring and an excellent surgeon. I am now pain-free and I would highly recommend Dr. Mackenzie to anyone seeking an educated, compassionate surgeon and team. His entire staff goes beyond professionalism, they treat you like family. They have rekindled my faith in healthcare.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Jennifer Brown in McKinney, TX – Jul 26, 2018
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Terrible, went several times to see him and always misdiagnosed the problem, finally decided to find another doctor. Recommends a procedure and the diagnosis was wrong! The staff and nurse are the most ugliest, rude witches you can imagine. Terrible, stay away.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
TX – May 25, 2018
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I have been a patient of Dr. Mackenzie's for several years. His treatments have been totally successful with each problem. His plans of care are thorough & conservative, always doing what's best for the patient. His mannerisms are kindness & gentleness which puts his patients at ease. His office staff are caring & friendly & take extra effort to make sure patients are comfortable. At appointment time, there is a minimal wait. To anyone seeking excellent care, Dr. Mackenzie is the best.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Eddie Hill in Aubrey, TX – Nov 11, 2017
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I used Dr MacKenzie 15 years ago when I needed a treating physician, I returned to him recently when I needed a surgeon. I recommend him with no reservations.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Violet Neff-Helms in Denton, TX – Aug 27, 2017
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My 77 year old husband and I are extremely impressed with Dr. Mackenzie and his assistants, Kim and Lena. Everyone is so friendly, focused and thorough. We have been looking for a long time to have the right surgeon for John's major back surgery, We finally found the right surgeon and staff. Kay and John Reynolds
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
8 others found this helpful
Helpful
John and Kay Reynolds in Plano, TX – Jun 22, 2016
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I am so thankful that I found Dr. Donald MacKenzie. His specialty gave me my life back. I just had my 2nd Back Surgery on 3/15/2016, and I'm already back to normal. Dr. Mackenzie and his staff are very pleasant and they all take time to listen to my questions and explain things to me. After both back surgeries I was walking the next day with NO PAIN. I appreciate everything that Dr. MacKenzie and his staff, Kim and Lena have done for me. I am so thankful that he is my Doctor. Nancy Bell
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Nancy B. in Garland, TX – Apr 14, 2016
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Both times I have required surgery Dr. Mackenzie has diagnosed my problem prior to all testing being done! His skill is beyond compare, is topped off by excellent bedside manner and a delightful personality. The outcome of both surgeries far exceeded my expectations. I am pain free with no limitations on my activities. I would not hesitate to send anyone for his care, not something often heard when dealing with the spine. My biggest hope is that he doesn't retire before I leave this world!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
11 others found this helpful
Helpful
Kathleene Baker in Plano, Tx – Jan 08, 2016
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About Me

care philosophy

I approach my practice from a personal, deliberate, and unique set of guiding principles that form the foundation of how I treat my patients.  I believe that every patient deserves my full attention in order to understand his or her specific...read more

biography

Fellowships The Royal College of Surgeons of Canada The American College of Surgeons The North American Spine Society

Privileges Medical City Plano Medical City Frisco Texas Health Presbyterian Hospital Allen Plano Surgical Hospital ...
read more
  • Orthopedic Surgery

  • Spinal Cord Injury Medicine

  • Pain Management

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Calgary

    Fellowship Hospital, 1982
  • University Of Calgary / Faculty Of Medicine

    Fellowship Hospital, 1982
  • Foothills General Hospital

    Internship Hospital, 1978
Royal College of Physicians and Surgeons of Canada®
Royal College of Physicians and Surgeons of Canada
Orthopedic Surgery
Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • French

  • Spanish

  • Patient's Choice Award, 2009

  • Patient's Choice Award, 2008

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Locations

Practice

Geoffrey G. Glidden MD PA5038 Tennyson Pkwy Ste B Plano, TX 75024
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