Dr. Deborah Loney, MD

I thought she was good when she treated me and did surgery when I went to ER, but now that I went to her office was awful. She sent a sample for a culture and ordered medication but I never could get the medication because the pharmacy didn’t have it. They contacted her office and they said they would order it from another pharmacy but never did. I never received a call with the test results so I called to find out and they told me the Dr would call me but she never did. Still waiting.

Dr. Loney is super knowledgeable and great at what she does, but her office is so unprofessional...just insufferable. It pains me to write this, but I have NEVER come to this office and not waited 2-3 hours before being seen--sometimes waiting outside the office, sitting on the floor due to no seating. At least three separate times, I have waited over 3 hours only to be told she has either a hospital or family "emergency" and has to leave. These visits are a HUGE waste of time with no regard for patients who spend half the day the there waiting to be seen. Avoid this office at all costs. I hate that I have to find a new ENT after having surgery, but enough is enough. Professionalism is a minimum!

Love her, Dr. Loney was so amazing and patient with great knowledge answered all questions with such care. Her bedside manner was awesome I had Parathyroidectomy in March 2023 with no complications during my recovery, thank you so much Dr. Loney God bless you always.

Waited over 2 hours. I left the office. Staff very rude.

Have called 4 times today during business hours, but office doesn't answer phone. It's about medication . 561-294-6830. Have been PATIENT for years

Dr Loney is caring, patient, and has a great bedside manner.

Dr Looney is very knowledgeable, patient, gives personalized care. For her everyone is important, she pays attention to every detail you have or reporting to her

Dr. Loney showed no concern after a surgical error which left my voice altered nor did she provide any recommendations when I inquired. Instead I had to see a different ENT who was empathetic and concerned, providing options to recover. As a physician myself, I would not recommend her.

Arrived before 2:30 new patient appointment, completed paperwork and turned in promptly was not asked for copay for another 15-20 minutes which was at 3:06pm payment was processed. At 3:30 asked front desk how much longer been waiting for an hour already where front desk replied we were not checked in until 3:10. How is that possible? Finally taken to room approximately 3:40 only to sit again for another 30 minutes and still NOT seeing Dr Loney. Front desk is VERY RUDE and Extremely UNPROFESSIONAL. Would rather talk to her co worker about how her husband thinks she’s fat and says he looks like a clown and even made a comment “I dare her to try and fire me” (One would think if there was down time phones would have been answered and messages returned as you can not reach office OR leave a voicemail. Took a over a week to reach office to schedule appointment.)At one point front desk person said if you don’t like you can leave… Seriously! Not a way to run or manage the office / front desk.

Dr. Loney was a very pleasant Dr to deal with, but her office/Nurse Susan is by far the most unprofessional careless person I've ever met in my entire life. after giving me a phone call on Friday almost 6pm to tell me that I had possible thyroid cancer and tell me that a biopsy was needed, she refuses to have Dr. Loney call me back and told me that Dr. Loney wouldn't be calling me back soon, when I asked her when I should expect the call back, I was told a under terming time. say what?? the nurse Susan should be prohibited from contacting patients, after telling all this to my family Dr. He sent me elsewhere. AVOID this office as much as you can. I really don't think they know what they are doing here.

Dr. Loney is an exception doctor. She has performed three different surgeries on me and I have not experienced any complications and I am scheduled for a fourth one with her soon. She is always professional and personable. I recommend her highly to anyone needing a great ENT. You may have a little wait in the waiting room but you see why when you are in the exam room with her as she patiently explains your medical needs. I love her. Keep up the excellent work!!

I'm being ignored by this doctor. Office visit Feb. 1 , 2021 ordered a CT prior to the surgery she was to due. Feb 12th she got the results , Feb 24th she called and said she cant do the surgery she is referring me to Miami here I sit 15 days later and the situation is getting worse and she hasnt referred me or called me back , I've called 4 times and went there in person once.

My mom and I waited 3 hours to see the doctor and never had the opportunity to do so. Four other patients were waiting to see her when around 5:36pm my mom was informed that the doctor had an “emergency” at the hospital. All four patients (some there before my mom) left the office. When my mom asked for a refund they responded “we don’t know how to do that”. I failed to mention that there are only 4 seats in the waiting room less than 6 feet apart. However if you sit outside you could miss hearing your name called. Don’t worry you should set a timer for 3 hours and you could possibly get your name called. My family and I will be finding my mom another physician. We don’t have time to keep moving our schedules around to sit around for 3 hours. I don’t feel there was an emergency that an ER staff couldn’t handle that she had to leave 4 patients for.

Dr.Loney performed my surgery beautifully and I felt so confident in her. I would 100% trust her and feel like she was so personable to talk to. The office staff were very nice post surgery and accommodated me.

Dr. Deborah Loney is the most caring and knowledgeable doctor. I had a Thyroidectomy in 2013 and I received the best care and I did not have any complications during my recovery. Thank you Dr. Loney

Dr Loney is great but her staff is inefficient and lacking to fulfill patients needs.

Terribly rude office staff. Spent hundreds of dollars and can’t even talk to the doctor. Will never go back again!

The Best Doctor! WE Love you Doctor Deborah Loney, and our Family and Friends also. Thank you foe take care our community always!!!

Dr. Loney is nice and personable but has an unorganized office and there is usually a 3-4 hour wait. I have been asked to leave and return. If she is delayed at the hospital they don’t call to tell you or reschedule. I’m going to find another practice after having this experience three times. No consideration for patient’s time.

I think Dr Loney is the best doctor. She really takes the time with you and you don't feel rushed. She also answers all questions. If your really concerned about something she will draw picture to explain everything. She is patient and you can joke around with her. She always makes me feel comfortable.