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Dr. Dale Shahan, DDS

Dr. Dale Shahan, DDS

Oral & Maxillofacial Surgery*

Dr. Dale Shahan, DDS is an oral & maxillofacial surgery specialist in Quincy, IL. He is accepting new patients.

2.4 Star Rating
Based on 32 reviews 2.4 Star Rating (32 reviews)

Practice

636 Hampshire St Ste 102 Quincy, IL 62301

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Dr. Shahan's Reviews

Likelihood to recommend Dr. Shahan

2.4
32 ratings, 11 with a written review
5 star
31%
31%
4 star
3%
3%
3 star
0%
0%
2 star
3%
3%
1 star
63%
63%

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I love this place and ive been going here since I was 20 and I need to see him again but his number keeps saying it’s no longer in service I hope that it’s been changed and he didn’t retire bc I only trust him I love this Dr I trust him with my life and the other staff are so sweet and amazing I love this place -Sheena Hancock-
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sheena Hancock – Feb 12, 2023
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Had to get seven teeth removed. Dr Shahan did an excellent job of explaining how the surgery was going to go and removal of the teeth. The other employees there were fairly nice and good at explaining the after surgery recovery process. All in all, 5 stars from me.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
Austin Barrett – Jan 28, 2022
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Dr. Shahan and his staff were absolutely amazing. I called last week and got my daughter in today to have a wisdom tooth removed that has been hurting her. They made her feel so comfortable and calmed her nerves. They explained everything from start to finish. I truly appreciate all of them.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
McKenzie – Dec 09, 2021
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Read the reviews. This is an awful office with the rudest receptionist I have ever encountered. Tried to make an appointment for my son on the referral of his dentist, and soon as the receptionist discovered he was a double amputee, she acted as though I were trying to schedule a leper. Her cold, rude words: “This won’t work for us;” “You will have to go somewhere else”; “I can’t help you;” “There’s nothing I can do.” There are plenty of dentists who are capable and a bit more compassionate.
What went well
No results
What could be improved
  • Staff wasn't friendly
1 other person found this helpful
Helpful
Debbie – Jul 08, 2021
I am sorry to hear this happened to you! I... Read More
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Had a great experience today. My first time at this office. The staff was super friendly and helpful and Dr Shahan was just as great. He was cracking jokes to put me at ease and made sure to explain every step along the way. I would definitely go back if needed.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
JEG – May 29, 2021
I am very pleased to hear that you had a great... Read More
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I've always been scared of the dentist. I had a procedure done while I was awake. Dr Shahaan made me feel comfortable and took great care of me. The staff also made me feel very comfortable. I have been to this office twice and if I need an oral surgeon again, this will be the place I go. Thank you Dr Shahaan and staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Rebecca – Jun 23, 2020
Thank you, Rebecca for the kind compliments! I am... Read More
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Had an appt at 9:45, didn't get in until 11:15, took my blood pressure, didn't have batteries for the cuff, then finally get blood pressure taken and the assistant not the Dr tells me Dr is uncomfortable with my no and can't pull my tooth!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
2 others found this helpful
Helpful
Rebecca in Quincy, IL – Nov 29, 2017
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I have now been to this office twice for my teens. Once we did have the procedure done, the second time we did not. This office should be put outta business. They are the most rude receptionist and dental staff I have ever encountered. Whether on the phone or in person. Run the other direction. I will not be back for the procedure after them canceling on us for the second time. How can a person let their business be run so unprofessionally!? Horrible.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 others found this helpful
Helpful
Keokuk, IA – Dec 03, 2016
I completely AGREE with you! I am very sorry to... Read More
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Horrible experience at this office. Wish we had read the reviews before we went. Staff was terrible. After reading the reviews from several sites it seems that many had the same type of experience we did.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
Melinda in St Louis, MO – Oct 14, 2016
Im really sorry to hear that you had an... Read More
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After my initial appointment they kept billing me and when I called my insurance they said Dr. Shahan had never billed them. Then after I had payed for the initial visit, they still billed my insurance for it and I had to go in and ask for a reimbursement. Before I said a word about my insurance, they already knew what I was there for and said I would get a check 'in a couple weeks.' I think they double bill and then wait until the patient complains. Very shady business practices.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
3 others found this helpful
Helpful
Emmy Gee in Quincy, IL – Aug 04, 2016
I am truly sorry to hear that you had an... Read More
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Took out 4 wisdom teeth without issues, I suspect others can do the same job just as well. The office staff is rude, they were billing my health insurance, instead of dental, and then I got a nasty letter to pay them AFTER I found and fixed their mistake! I would look elsewhere, they're not worth the hassle.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
6 others found this helpful
Helpful
Cooper in Keokuk, IA – Jan 07, 2016
I am extremely sorry for the upsetting... Read More
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About Me

care philosophy

Stiving for Comfort & Care. Helping you today to take your pain away! 
  • Oral & Maxillofacial Surgery

  • Dentistry

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

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Locations

Practice

Dale D. Shahan DDS LTD636 Hampshire St Ste 102 Quincy, IL 62301
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