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Dr. Cynthia Lau, MD

Dr. Cynthia Lau, MD

Gastroenterology*
20+ years of experience

Dr. Cynthia Lau, MD is a gastroenterologist in Chicago, IL and has over 20 years of experience in the medical field. She graduated from University of Missouri–Kansas City School of Medicine in 2003. She is affiliated with Advocate South Suburban Hospital. She is accepting new patients.

2.6 Star Rating
Based on 26 reviews 2.6 Star Rating (26 reviews)

Practice

9831 S Western Ave Chicago, IL 60643

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Dr. Lau's Reviews

Likelihood to recommend Dr. Lau

2.6
26 ratings, 14 with a written review
5 star
38%
38%
4 star
0%
0%
3 star
0%
0%
2 star
4%
4%
1 star
58%
58%

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iIWOULD NOT RECOGMEND AT ALL
very unsatisfied with hershows no interest in helping her patientsjust there to do her 8 hours
What went well
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't trust the provider's decisions
Helpful
Rev Lopez – Oct 17, 2024
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Had a routine procedure and Dr. Lau made sure there were no other issues. She and her group were very friendly. I felt comfortable with everyone at her practice.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Feb 15, 2018
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Was very abrupt and did not wish to hear anything about what I was experiencing. Would not recommend her.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
6 others found this helpful
Helpful
Chicago – Dec 22, 2017
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Dr. Cynthia Lau is one of the best doctors I've met in my life, and ever had to work with. She listens to your ailments, obtains a full understanding of your case, and then acts in a very professional manner. Giving you details on how to proceed, explaining processes and procedures as needed, and patiently answering any questions. Without hesitation, I HIGHLY RECOMMEND this doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Theresa Banks in Chicago, Illinois – Dec 20, 2017
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Terrible! Failed my grandma's procedure. She had to stay in ICU for two months. Never asked about her or anything. I hope she stops practicing! Please stay away from her.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Chicago, IL – Jul 09, 2017
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As a RN for almost 38 years, I witness the quality of a physician's practice, clinical knowledge and bedside manner. There is no one else I would go to as Dr. Lau is clinically outstanding, treats you as she would her own loved one and her bedside manner is excellent. Dr. Lau has a very rare combination of passion for on going education, clinical skills that all physician's cannot grasp and compassion for patient's as human beings.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Gulden Akdemir, RN in Oak Lawn, IL – Jul 08, 2017
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Indifferent and aloof. Definitely lacks compassion. I wish I read other reviews about her.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Chicago, IL – Jul 01, 2017
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She was in a hurry and on her phone texting all the time. No concern for me or my problems. A waste of my time.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Chicago, IL – Jun 15, 2017
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She was in a rush, did not listen to me and scheduled procedures without explaining anything.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Chicago, IL – May 04, 2017
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You can never teach her for your test results or after your procedures. When she calls you, instead of listening to you she gives a lot of excuses.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Chicago, IL – May 04, 2017
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She misdiagnosed my disease. Careless, lacks knowledge and experince but most importantly lacks empathy!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 others found this helpful
Helpful
Chicago, IL – Apr 12, 2017
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Dr. Lau was friendly and knowledgeable about a procedure that I was a bit anxious about. She has great bedside manners which made me confident and assured that I would be given great care. After my procedure, Dr. Lau gave clear results that were easy to understand.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Sunshine in Matteson, IL – Oct 17, 2016
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I just had a colonoscopy preformed by Dr. Cynthia Lau at South Suburban Advocate Center. I found her professional, through, caring and compassionate. Her entire staff treated me like a friend and were very accommodating. This was the best experience, I have ever had having any procedure. This was my third colonoscopy; the first at this facility.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
4 others found this helpful
Helpful
Robert L. in Orland Park, IL – Oct 02, 2016
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I was very pleased with my experience with Dr. Lau. I went to see her to have a colonoscopy procedure performed. I found her to be very patient focused (caring and kind). She is an excellent communicator, answering all my questions before and after the procedure (she met with me after the procedure to share the results). I have total confidence that she did a thorough job.I usually don't write reviews but I wanted to share my experience with Dr. Lau in the hope that it can help someone else.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Jonathan in Homewood, IL – May 28, 2016
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About Me

biography

Dr. Cynthia Lau, MD is a gastroenterologist in Chicago, IL and has over 20 years of experience in the medical field. She graduated from University of Missouri–Kansas City School of Medicine in 2003. She is affiliated with Advocate South Suburban Hospital. She is accepting new patients.
  • Gastroenterology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Rush Medical College

    Residency Hospital, 2006
  • Rush Medical College

    Fellowship Hospital, 2006
  • University Of Missouri–kansas City School Of Medicine

    Medical School, 2003
American Board of Medical Specialties®
American Board of Internal Medicine®
Gastroenterology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Advocate Medical Group-Beverly Center9831 S Western Ave Chicago, IL 60643
1
Advocate Medical Group-South Holland100 W 162nd St South Holland, IL 60473
2

Practice

Motilal A Bhatia MD SC17850 Kedzie Ave Ste 2100 Hazel Crest, IL 60429
3

Practice

Advocate South Suburban Hospital17800 Kedzie Ave Hazel Crest, IL 60429
4