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Dr. Charlotte Shum, MD

Dr. Charlotte Shum, MD

Orthopedic Hand Surgery*
25+ years of experience

Dr. Charlotte Shum, MD is an orthopedic hand surgeon in Chicago, IL and has over 25 years of experience in the medical field. She graduated from Columbia University Vagelos College of Physicians and Surgeons in 1996. She is affiliated with Northwestern Memorial Hospital. She is accepting new patients and telehealth appointments.

3.9 Star Rating
Based on 15 reviews 3.9 Star Rating (15 reviews)

Practice

737 N Michigan Ave Chicago, IL 60611
Telehealth available

Make an Appointment

(312) 337-6960

Hospital Highlight

Dr. Shum is affiliated with Northwestern Memorial Hospital Chicago, a highly rated hospital.

At a Glance

  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ • See hospitals
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Dr. Shum's Reviews

Likelihood to recommend Dr. Shum

3.9
15 ratings, 4 with a written review
5 star
73%
73%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
27%
27%

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Terrible experience. Was not helpful at all. Went in to address a painful lump in my hand and she basically told me to go home, take aspirin and “just go to the ER” if it got worse. Poor bedside manner and very rude. Do not recommend
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Long wait times
1 other person found this helpful
Helpful
Leonardo Zavala – Aug 07, 2021
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Very knowledgeable, focused, thorough, experienced and professional. She clearly explains why she is doing and why. I feel very comfortable in her care and glad I found her!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Michael Boccio in Chicago, IL – Apr 13, 2017
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Dr. Shum's affability and plain speaking were much appreciated over the course of my treatment. I felt like my recovery was important to her and that she was going to do all that she could to make me well. Also, the women that worked in the office were pleasant every single time. I never felt uneasy at the office or on the phone and that rarely happens when dealing with scheduling appointments or processing payments. I don't want to get hurt again, but if I do, I'm going to Dr. Shum.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Chicago, IL – Mar 16, 2017
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Exceptional Surgeon; Very good at listening to patient; Takes time to clearly explain proposed surgery and options. Great follow-up.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
LKS in Chicago, IL – Apr 04, 2016
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Know Before You Go

About Me

care philosophy

``Better people means better experiences. Our care team is committed to delivering results that change lives.`` 

  • Orthopedic Hand Surgery

  • Orthopedics

  • Orthopedic Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Hospital For Special Surgery

    Fellowship Hospital, 2002

  • Columbia Presbyterian Hospital In Nyc

    Residency Hospital, 2001

  • New York Presbyterian Hospital

    Internship Hospital, 1997

  • Columbia University Vagelos College Of Physicians And Surgeons

    Medical School, 1996
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

Healthgrades Tips for Getting Orthopedic Care

Locations

Practice

Northwestern Medical Group737 N Michigan Ave Chicago, IL 60611
1

Affiliated Hospitals

  • Northwestern Memorial Hospital

    251 E Huron St
    Chicago, IL 60611
    Recipient of 29
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    Outstanding Patient Experience Award™ (2024, 2023, 2022)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    82%
    Patients would recommend the hospital to friends and family

    17% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality