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Dr. Charles Frank, MD

Dr. Charles Frank, MD

Orthopedic Surgery*

Dr. Charles Frank, MD is an orthopedic surgeon in West Burlington, IA. He is affiliated with medical facilities Southeast Iowa Regional Medical Center-West Burlington and Henry County Health Center.

4.2 Star Rating
Based on 16 reviews 4.2 Star Rating (16 reviews)

Practice

1221 S Gear Ave West Burlington, IA 52655

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At a Glance

  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Recent Reviews
    Reviews made in the last 30 days. See reviews
  • Clean Hospital
    Patients said the hospital this doctor practices at is clean. See hospitals
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Dr. Frank's Reviews

Likelihood to recommend Dr. Frank

4.2
16 ratings, 10 with a written review
5 star
81%
81%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
19%
19%

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Patient rating
The no waiting and politeness of all staff I came in contact with
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 09, 2025
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Great doc
He was polite, informative, and very pleasant. We worked out a plan.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Annie – Jan 30, 2025
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wait time good frrom frt desk to aid come up and walked back nice all smiiles nce better then 010 service doc didnt play around right to the point better then 010
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Dec 12, 2024
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Definitely
Dr Frank was very thorough in explaining what course of treatment he was recommending and why.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
William Schmidt – Oct 10, 2024
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He was very busy and had emergency surgery but he took the time to see me. Very professional and very nice.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Joyce Aldridge – Oct 08, 2024
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Surgery followup.
He takes time to discuss your situation.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sep 25, 2024
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A great personable caring doctor
Always friendly
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sep 11, 2024
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Dr. Frank was very cordial and quick to evaluate my hand. Recommended going without a splint, and begin using it as tolerated. Recommended therapy for my hand also. This two months process was made easier by him and his staff.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jeffrey Rummerfield – Sep 09, 2024
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God awful communication skills
Went to see Dr Frank for a orthopedic referral. Upon entering the exam room, he was rough, unsympathetic and judgmental. 30+ white female that is overweight and vapes. All he did was diagnose according to my lifestyle, which I have been following medical advice from my primary. I have already lost a significant amount of weight. I have been reducing vaping. My intentions are to stop. My diet is improved. But to bluntly tell me I have the spine of a 50+ patient and to not want to do a full exam of the spine and only diagnose off of 1 x-ray is insane. No MRI. He did a rather rough exam by forcing me roughly to bend forward and backward and to the sides. Refusing to palpate where there are cyst that my primary feels may be pushing on nerve pathways, was insulting and rude. No explanations. Just told me that I have done this to myself. To do physical therapy and come back if it doesn’t improve. My advice… if they refer you to him. Ask for a different doctor.
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 others found this helpful
Helpful
Jan 24, 2024
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I saw the PA. I told her about my pain and did an exam and told me that the central point of my pain was not where I said it was. Had an injection and of course I had no relief from my pain because they do not listen to the patient. Never Again!!!
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
Lisa Pforr – Jun 17, 2023
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About Me

biography

Dr. Charles Frank, MD is an orthopedic surgeon in West Burlington, IA. He is affiliated with medical facilities Southeast Iowa Regional Medical Center-West Burlington and Henry County Health Center.
  • Orthopedic Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Southeast Iowa Regional Medical Center West Burlington Campus1221 S Gear Ave West Burlington, IA 52655
1
Select Specialty Hospital-Flint401 S Ballenger Hwy Flint, MI 48532
2

Practice

Orthopedics-Southeast Iowa Regional Medical Center West Burlington1401 W Agency Rd Ste 101 West Burlington, IA 52655
3

Affiliated Hospitals

  • Henry County Health Center

    407 S White St
    Mount Pleasant, IA 52641

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    3% lower than the national average

    80%
    Patients said their room and bathroom were always kept clean

    3% higher than the national average

    View all patient feedback
  • Southeast Iowa Regional Medical Center-West Burlington

    1221 S Gear Ave
    West Burlington, IA 52655
    Recipient of 9
    hospital awards

    America's 250 Best Hospitals Award™ (2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality