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Dr. Carmen Serrano, MD

Dr. Carmen Serrano, MD

Internal Medicine*
30+ years of experience

Dr. Carmen Serrano, MD is an internist in Port Orange, FL and has over 30 years of experience in the medical field. She graduated from UNIVERSITY OF PUERTO RICO / MAYAGUEZ CAMPUS in 1992. She is affiliated with Halifax Health Medical Center. She is accepting new patients.

2.7 Star Rating
Based on 15 reviews 2.7 Star Rating (15 reviews)

Carmen Serrano, MD

740 Dunlawton Ave Port Orange, FL 32127

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Dr. Serrano's Reviews

Likelihood to recommend Dr. Serrano

2.7
15 ratings, 11 with a written review
5 star
40%
40%
4 star
0%
0%
3 star
0%
0%
2 star
13%
13%
1 star
47%
47%

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Disrespectful and invalidating
Went in for a new patient appointment and all she proceeded to talk about was my weight and me “worrying too much.” At one point she told me “you are a whiner, aren’t you?” Absolutely do not recommend, a doctor should not make you leave the office feeling worse than when you came in.
What went well
  • Wait times
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Jul 28, 2023
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Poor treatment
What a joke found another dr who cares an listens to you an told me their was no record of me even seeing lopez
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Apr 13, 2023
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Dr. Serrano has been my primary care physician for over 20 years. Words cannot describe the character and compassion of this woman. Unfortunately I only get to see her at my worst of times, but each and every time she is there with words of wisdom and a healing hand. I hope to have her as my doctor for my lifetime. Dr Serrano is an asset to any healthcare facility that she is a part of
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Rick Vingara – Aug 12, 2021
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Dr. Serrano-Lopez is one of those doctors that you can be very comfortable with. She truly cares about you and your health. If you are having any issues, she will do everything she can to resolve them and figure them out regardless of the "politics" of the medical field. You need a test, you get one with her. I hope she is around for a long time, because she will make sure I am too.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kerry – Mar 04, 2021
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Long time patient.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Frank Ryerson – Dec 29, 2020
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To begin with, this doctor looks as though she takes no pride in herself. She dresses like a vagrant, wears sandals and her toes are disgusting. Not trimmed nails, looks to have poor hygiene. Scraggly hair, also unkempt. So she walks in the room and you are to listen to her discuss, intelligently, your medical issues. She does spend time with patients, BUT she has an agenda, so if you want to advocate for yourself, she will not listen. I had a complicated medical history, and she missed diagnosing me because she “knows better than” me. Horrible doctor. Go to ANYONE else.
What went well
  • Appointment wasn't rushed
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Dec 19, 2020
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She doesn't listen. She never told me about a mass seen on a carotid ultra sound. Turned out to be a tumor. Wouldn't give proper pain referral. Refused service because she didn't want to discuss treatment. Scheduled me for a follow up that turned out to be unneeded, unwanted and refused pap smear. worst doctor I've ever had.
What went well
  • Staff friendliness
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Port Orange, FL – Dec 25, 2019
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Very compassionate and caring. Thorough. Good communicator. Smart. Ill go to her for as long as I can for ongoing care.
What went well
No results
What could be improved
No results
Helpful
Mar 29, 2019
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If you are pretty healthy, this your doctor.
What went well
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Jan 14, 2019
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Apparently doesn’t like it when patients don’t just accept her medical opinion; doesn’t welcome wuestiobecomes aggressive and makes off-putting remarks with a demeaning attitude.
What went well
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Jan 13, 2019
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She takes her time with patients & really checks up on everything
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
7 others found this helpful
Helpful
Sidney Davis in Port Orange Fl – Feb 06, 2016
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About Me

biography

About Florida Health Care Plans Offering Quality Care & Coverage Since 1974 At Florida Health Care Plans, we believe in providing reliable health insurance plans coupled with high-quality, integrated care. We are a local company with deep roots...read more
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Puerto Rico / Mayaguez Campus

    Medical School, 1992
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Carmen Serrano, MD

Carmen Serrano, MD740 Dunlawton Ave Port Orange, FL 32127
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