Dr. Carla Soler, MD

I had one appointment with Dr. Carla Soler, and while I found her to be a great doctor, the office management is a nightmare. Their phone system has been down for months. I needed a prescription updated with the pharmacy, and despite multiple attempts from the pharmacy to contact them, I kept getting a message that their system was down and to come into the office for any concerns.Frustrated, I went to the office only to find out they had moved locations. I then had to go to the new office to request the prescription update. Despite this, the prescription was still not sent, and I had to make another trip. I don't live close, so this was a major inconvenience. While my situation wasn't life-threatening, I worry about older patients who may live alone and rely on timely medication.This level of irresponsibility is unacceptable. When I complained in the office, they showed no concern at all. Needless to say, I have changed my primary care provider.

The Graybill organization is the worst experience I have had in SoCal when it comes to medical care. After waiting months and several calls to book an appointment with Dr. Soler, I finally was able to book an appt. I got stuck in traffic on the drive down to an early morning appointment, so I courtesy-called to let them know I would be five minutes late. Appointment was scheduled for 8:30a and I arrived at 8:35a. I was told that Dr. Soler wouldn't see me because their policy was to arrive and check in 15 minutes early. I combed through my emails and did not see where this was communicated, and the front receptionist also had no documentation on this policy. As I looked around the empty waiting room, I asked to speak to the office manager about the policy. A lady by the name of Tawny came out to address the matter, and she let it slip that my chart had not been opened by staff that morning. I believe that Dr. Soler was not in the office, and this was pure BS. Never again.

It is rare anymore to have a timely doctor who also takes their time work jon and is very knowledgeable. I don’t go to the doctor very often but every time I do I am so impressed by Dr. Soler and her staff .

I really liked Dr. Soler at first! She was super nice and accommodating. However, I wanted a referral to a rheumatologist for a suspected autoimmune disorder. She refused to give me a referral, even though I asked for one a few different times. She still would not give me this, so I changed primary care doctors. My new primary care doctor gave me the referral right away and it turns out I do have an autoimmune disease.

I have had two telehealth visits with Dr. Soler, and my latest was an in-office visit. All three visits left me impressed with her manner, knowledge and professional approach. She is thorough, prepared, and respectful. I would also like to give a shout out to her assistant Raquel, who imparted some great information in a pleasant and professional manner. I feel like I am in good hands with these two.

Great. She listened, asked pertinent questions, and was very personable and professional.

Very poor. Very uninformed and uninterested in mental health issues