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Dr. Bruce Dines, DMD

Dr. Bruce Dines, DMD

Oral & Maxillofacial Surgery*
35+ years of experience

Dr. Bruce Dines, DMD is an oral & maxillofacial surgery specialist in Watertown, NY and has over 35 years of experience in the medical field. He graduated from University of Pittsburgh School of Dental Medicine - D.M.D. in 1986. He is affiliated with Samaritan Medical Center. He is accepting new patients.

3 Star Rating
Based on 26 reviews 3 Star Rating (26 reviews)

Practice

531 Washington St Ste 2601 Watertown, NY 13601

Make an Appointment

(315) 788-4740

At a Glance

  • Area of Expertise
    Dr. Dines specializes in the area of Oral and Maxillofacial Surgery. • See board certifications
  • Good Patient Care
    Patients said they had exceptional care at this hospital. • See hospitals
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Dr. Dines' Reviews

Likelihood to recommend Dr. Dines

3.0
26 ratings, 20 with a written review
5 star
42%
42%
4 star
8%
8%
3 star
0%
0%
2 star
4%
4%
1 star
46%
46%

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Horrible
I have never had a worse experience with an office in my life. The staff is rude and uncaring. I would not recommend anyone go to this office ever.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Aug 23, 2022
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Thought he was a decent dentist until I had to get some roots removed. He was rushing to get it done. He was swearing, brought me to tears, was very rude and unprofessional. I left with a fat lip and cut all in my mouth. I will never go back and I do not recommend him at all
What went well
  • Staff friendliness
What could be improved
  • Appointment was rushed
3 others found this helpful
Helpful
Do not go to Dr. Dine – Apr 28, 2021
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Had to get 8 teeth pulled out my teeth were neglected I was worried about going to the dentist and have not been to one in years after doing my research and finding Dr. Dines i was very impressed by his experience. I gave his office a call they got me right in. I spoke to Dr. Dines who did an exam on me and took an X ray, Dr. Dines brought me into his office and went over the x ray and everything that needed to be done in great detail. The day of surgery I was worried his staff and him reassured me everything will be ok. I was in and out in 45 minutes i did not really feel a thing. this experience was eye opening and i can easily say if i need more work done i will be back. Thank you so much to the staff and Dr. Dines.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Sep 23, 2020
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Great oral surgeon he is very friendly and understanding. His staff worked with my insurance. Dr. Dines was very friendly and knowledgeable he was understanding to me being nervous and helped me calm for the surgery
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sep 21, 2020
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I was worried going to a oral surgeon about my wisdom teeth Dr. Dines made me feel comfortable and talked me through everything that was going to happen he even showed me a video. He was very professional and honest (hard to find in Watertown) and made my mind at ease. The day of surgery he was very calming and told me everything he was doing and got it done in a jiffy. I was in and out in 30 min. Thanks again I will be taking my family there from now on.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Sep 21, 2020
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Very friendly and knowledgeable had to get 2 wisdom teeth taken out he was in and out fast and pain free. He listen to my concerns and answered them and put my mind at ease.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Sep 21, 2020
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Very knowledgeable had impacted wisdom teeth he explained everything to me and the surgery went very well. His staff is very kind and caring and made sure to explain everything to me about post surgery
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sep 21, 2020
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Worst experience I have ever had with a medical professional. Dr.Dines has no consideration for his patients and is very uncomfortable to be around. I went in for a consultation for wisdom teeth removal and left feeling scared, nervous, and upset. During the consultation he was rude and careless with his words, and told me my surgery would be "very painful and bloody". His bedside manner was horrendous. He also told me that there was no way anesthesia could be used during my procedure. Needless to say I found another oral surgeon.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Jun 10, 2020
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Dr Dines is direct but kind. His office staff is very sweet and I enjoyed them very much. I am happy with my experience, I would recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kristina in LORRAINE, NY – Jun 28, 2019
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Oh and I think I forgot to add that he left me with permanent nerve damage.. this man is a total failure
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
May 18, 2019
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Probably the worst experience I have had at a dental office in a very long time. Had extractions that I felt every second of with the excuse that the pain was just pressure when in all actuality I was barely numb, the equivalent of the oral gel they use to ease the sting of novacaine. Would not recommend this practice to my worst enemy.
What went well
  • Wait times
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Charles S. in Watertown – Jan 15, 2019
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Highly recommend
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Scott Fancher in Watertown , NY – Jun 11, 2018
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I went in for a consult on my wisdom teeth Dr. Dines sat me down explained my procedure and was very informative. I was completely terrified and his staff as well as him reassured me i was in the best care. He thoroughly discussed my process and risks and i left feeling like i was in the best hands. His staff was so nice I’ve always been scared of the dentist but here it definitely changed my opinion!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Brianna Wiggins in Watertown NY – Mar 13, 2018
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Very rude and inconsiderate. Told me the procedure was not gonna be pleasant. Not comforting at all
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Jeremy in Boonville – Mar 05, 2018
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worst doctor ever, i felt unsafe even talking to him, he doesn't take time to assure his patients at all, , try Dr. Hiram he is the best takes time to talk to his patients and does everything with ease
What went well
  • Staff friendliness
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Watertown, NY – Sep 27, 2017
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Dr. Dines and his staff at Black River Oral Surgery are truly professionals in their work. I was treated with respect and dignity, and well informed of all aspects of my procedure. My questions were answered honestly, in detail. Dr. Dines is incredibly thorough in his work and would not perform the procedure until he had consulted with my other providers to be certain there wouldn't be any complications. My broken wisdom tooth was removed painlessly with just 1 shot of Novocaine in minutes.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Nick in Watertown, NY – Sep 09, 2017
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My experience with the doctor and his staff was excellent, my tooth was broken off and Dr. Dines got it out in three minutes with ease and no pain. He and his staff work together wonderfully and made me feel as comfortable as they could while sitting in that chair. I didn't even have time to pick up a magazine and read it, thats how quick they got me in which was great as I had no time to wait and worry. GREAT JOB
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dora in Boonville, NY – May 20, 2017
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Very very rude and almost threatening demeanor... Left his office feeling very unsafe and decided not to go through with the procedure until I could find a more trustworthy provider
What went well
  • Wait times
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Carthage, NY – Apr 11, 2017
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My son is in his 30's and during his first visit for extractions everything went well,BUT the second visit he had sinus drainage and Dines wouldn't work on him.Dines offered getting all the extractions done in an OR setting so he agreed.While going under anesthesia my son had a serious reaction to the medicine and it scared everyone so we decided to go back to extractions in office.He showed pain due to an abscess and Dines dropped him! NOT impressed! BEWARE!
What went well
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Watertown, NY – Jul 21, 2016
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DR WAS VERY RUDE AND NO RESPECT WAS TOLD I WAS A LITTLE OVERWEIGHT AND COULDNT USE ANESTHESIA IN OFFICE WOULD HAVE TO GO AFTER TRYING LAUGHING GAS AGAIN, WHICH HAD A REALLY BAD REACTION TO, TO THE HOSPITAL.TO DO SURGERY ON WISDOM TRUE BECAUSE I WAS SLIGHTY OVERWEIGHT, TRIED ANOTHER ORAL SURGEON AND THEY HEARD OF SUCH A THING... WHAT AN A!!
What went well
  • Office environment
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Potsdam, NY – Jun 30, 2016
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Leave a review

How was your experience with Dr. Dines?

Know Before You Go

About Me

care philosophy

You will receive the highest level of care in dental surgery and procedures from Black River Oral Surgery & Implant Center in Watertown or Gouverneur, NY. With their expertise and many years of experience, Dr. Dines and Dr. Garcia-Rivera are committed...read more

biography

Bruce James Dines is a Dentist - Oral & Maxillofacial Surgery practicing in Watertown, NY. Started practicing 1986.

PROFESSIONAL ASSOCIATION American Dental Association American Association of Oral &  Maxillofacial Surgeons American...read more

  • Oral & Maxillofacial Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • General Practice - University Of Louisville, Kentucky

    Residency Hospital

  • Oral And Maxillofacial Surgery - Medical University Of South Carolina

    Residency Hospital

  • University Of Pittsburgh School Of Dental Medicine - D.m.d.

    Medical School, 1986

  • University Of Pittsburgh - Bs Biology

    Undergraduate School, 1981

  • American Board Of Dental Anesthesiology

  • Board Certifications - American Board Of Oral Surgery

American Board of Oral and Maxillofacial Surgery®
American Board of Oral and Maxillofacial Surgery
- 
Oral and Maxillofacial Surgery†
†Self designated 

  • English

  • Spanish

  • "I have always been uneasy about going to the dentist. Dr. Dines and Dr. Garcia-Rivera put me at ease. There was no long waiting, and Dr. Garcia-Rivera was generous and kind with his time, explaining thoroughly about the procedure to be performed. I suffered no undue pain, and the implant was performed without much discomfort. He also performed extractions which were accomplished before I realized they were completed. I was totally satisfied with his service. ? Dorothy J. Geno, Watertown"

Healthgrades Tips for Getting the Best Dental Care

Locations

Practice

Office531 Washington St Ste 2601 Watertown, NY 13601
1

Affiliated Hospitals

  • Samaritan Medical Center

    830 Washington St
    Watertown, NY 13601
    Recipient of 3
    hospital awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    77%
    Patients said that nurses always listened to them and explained things well

    2% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality