Dr. Apolinar Gacote, MD

My wife called Wednesday morning and made an appointment for Friday to collect information. We come in Friday and we’re met with a brash and insulting front desk rep. We told her we had an appointment. With an air of superiority and rudeness. She instantly refused any attempt to help. She lied to us saying someone else answered the call and gave us a different name when we shouted up. She flat out told us that they didn’t have any opening and for us to leave. My wife tried to go back to reason with them and she locked the door on us and spoke behind our backs. My wife broke down and started to have dark thoughts. In conclusion. We submitted a grievance and changed doctors.

The doctor is a nice man, and is very knowledgeable about his practice, he is ok and is straight forward with things, which I like. The problem is the rest of his staff, they are very unprofessional and seem to not know what they're doing. The front desk is especially what I would like to highlight about. The doctor's wife, who is usually at the front desk answering phone calls is outright DISRESPECTFUL, and demeaning to those who speak with her. She insinuates a tone of voice that obviously has no care and would care less about dealing with you, and has shown incompetence due to her brash nature. I would avoid this place, there's better ones out there.

He's a really nice man and he means well and tries his best. He is sweet and earnest even if his wife is difficult to deal with but he does try his best. Only problem is that he has many unintentional gender based biases which ended up being detrimental to the care I was able to get from him. His earnest nature caused me to stay with him much longer than I should have. When I was expressing the symptoms of a rare heart disorder he insisted it was anxiety, until I stoped bringing it up because I was seeing a cardiologist, when I was loosing weight unintentionally despite eating more (I dropped down from 94 lbs to 89 lbs and was skin and bones) he told me not to worry unless I dropped into the 70's. I'm pretty sure if I were to get down to 79lbs I'd be dead or close to it. When some unknown thing was causing me to throw up frequently and I asked for a referral to gastro or the guy doctor he said "so you're bulimic" and told me to follow up with psych. That was unhelpful...

Office Manager who is the Doctor's wife is very rude, unprofessional, treats patients and families in a very demeaning way. Schedules patient with unnecessary visits, collects supposedly deductible ahead of time.