Dr. Andrew Ly, MD

Ordered medication that my husband could not tolerate after explaining to him why. Went against the medication that our cardiologist prescribed. Ignored all of our concerns.

Totally unsatisfactory. Did not provide even basic services like reviewing the underlying symptoms, did not complete diagnostics, Did not provide nor explain his "conclusions". Office procedures are a mess. Run! Find another Doctor!

So disappointing on every level, First a Zoom call last year, where he was 15 mins late to the call, stressing out the patient, my 80 yr old mother, then @ the in person appointment, had the bedside manner of an ice cube. Basically told her there was no help for her, she would live with the pain the rest of her life- never examined her, asked her anything other than what her pain level was, not even a hello how are you? When I asked him about alternative therapy, he basically shut it down, yet could offer no other medicated relief-She has PHN, I get it, there is no medicine out there to cure it, but he could offer some relief.. kind words, alternative meds to help an 80 year old who was crying in his office? Never even phoned to confirm appointment, follow up from the zoom call, nothing, if you can't offer good service, because you are overwhelmed, then don't take on new patients just to make them feel awful. This was not a good experience all around.

Dr. Ly is an outstanding communicator. This talent makes it easier for nervous patients to understand the diagnosis and treatment. He is also very thorough with his questioning and his responses. Office staff is helpful and prompt thus waiting is never an issue.

I had unusual symptoms: severe headaches, paresthesia on half of my face, dizziness, difficulty reading, blurry vision, and severe anxiety. I was looking for guidance on how to rehabilitate, resources for vision therapy, and general care for my situation. Dr. Ly claims to be a "concussion specialist," which would mean that he can properly identify and manage symptoms of traumatic brain injuries. A concussion specialist would appreciate how both straightforward and unusual symptoms can arise from an injury and alter a patient's quality of life. Unfortunately, this was not my experience with him. His bedside manner is extremely deficient. I asked pointed questions about my symptoms and rehabilitation, and his responses were always something along the lines of, "If you did have a head injury, this is what I would suggest..." or "If you were experiencing xxx symptoms, this is what I would suggest...". He was essentially saying that he didn't trust me to know my own symptoms.

He listened to my symptoms for less than five minutes before throwing a random medication at me. I told him I am uncomfortable taking it when we don’t know what Is causing my headaches. I let him know I wanted to find the root cause of my pain and solve that, not just mask the symptoms with a pill he decided to give not knowing what was actually going on. He was careless, patronizing, and a complete waste of time. The staff aren’t any better. Never returning.

Dr. Andrew Ly honestly has to be the biggest joke of a neurologist I have ever encountered. After four visits, an unnecessary EMG, one prescription of pain medication, and a spinal block that was not administered properly , I was referred to a "pain doctor" for my neck. No X-ray, no MRI. The only diagnostic test ran was an EMG. Which would have been fine if there had been a reason for that, but there's no real definite answers that are drawn from that test, given my symptoms. Go elsewhere.

Brought my daughter in for treatment for chronic migraines, memory loss and dizziness. Dr. Ly spent about 5 minutes, barely listened, threw her a prescription that made her hallucinate and told her to "get proper rest". Now, 2 years later, another Dr. diagnosed her with seizures. Also, the office staff is horrible- I'm still fighting with them over a bill that I told them to resubmit to the insurance company. Their billing person told me it "wasn't her problem".

According to the office staff in Dr. Ly's office they are understaffed. This was very apparent in the past year. I tried to get authorized for Botox for migraine, and the authorization sat on their desk for months before they put it through. Because of this, I wasn't able to get the treatment in time before I switched insurance. I tried to get prescriptions filled, and my insurance needed authorization. Myself and my pharmacy again called them for months, and they did not return our phone calls.

Dr Ly and his staff have been very kind in helping my suffering of migraines post stroke. There is a direct and truthful approach my family appreciates.

I've only been seeing Dr. Ly for a few years, but have made the decision to find a new Neurologist. The main reason is that I've called at least five times over the last two years to schedule a check up appt. and MRI/EKG, I've left messages, but no one has returned the call. Additionally, Dr. Ly seems right out of med school and a little green. He has very little to say when I have met with him in the past and I end up paying a $50. co-pay for about 2-5 mins of his time. Not worth it to me!

Dr. Ly provided compassionate care when I was completely lost and confused regarding my son's diagnosis. During the emotional time, he thoroughly explained the options, and gave me and my husband the time to really help us understand the situation. We couldn't have gone through the incident without his sound voice and guidance.

Misdiagnosed Put me on a medication that made me violently ill, Called office 6 times. NEVER called back. Tried to make follow-up appointment, but not available for 6 weeks.