Dr. Adrian Miranda, MD

I went to Complete Care while my Medicaid was in the process of renewal and I let their patient access specialist, Ms. Gonzalez, know of my insurance status. She said without active coverage, I would have to pay out-of-pocket, but to keep my receipts so that I could be reimbursed later when my Medicaid coverage was renewed. I paid out-of-pocket and kept everything like she advised. When my coverage was finally renewed and backdated, I called this facility to ask about being reimbursed and a very rude woman, either by the name of Julie or Crystal, was oddly unsympathetic to the situation and said that Ms. Gonzalez had given me the wrong information and they have never accepted Medicaid. No apology whatsoever. I have friends who are doctors and they know all about how the Medicaid process works, so it's surprising that Dr. Miranda apparently had no idea how it worked either. It's not right that I should have to pay for someone else's mistake, but that's apparently how this clinic works.