Watauga Medical Center
Watauga Medical Center is a medical facility located in Boone, NC. This hospital has been recognized for Outstanding Patient Experience Award™, Pulmonary Care Excellence Award™, and more.
Patient Experience Rating
3% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Outstanding Patient Experience Award™ (2023, 2022)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Specialty Clinical Quality Awards
Pulmonary Care Excellence Award™ (2025)
Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia
Outpatient Joint Replacement Excellence Award™ (2024)
Superior clinical outcomes in hospital outpatient total knee and total hip replacement
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Sepsis
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Replacement
In Hospital
Total Knee Replacement
In Hospital
Hip Fracture Treatment
In Hospital
Complication Based Ratings
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Total Knee Replacement
In Hospital
Outpatient Total Hip Replacement
In Hospital
Outpatient Rotator Cuff Repair
In Hospital
Specialty Excellence Awards
Outpatient Joint Replacement Excellence Award™
2024
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Pulmonary Care Excellence Award™
2025
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceWatauga Medical Center
National Average
Discharge Information
Percent of patients who said they were given information about recovering at home
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Watauga Medical Center
National Average
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Providers
Provider Reviews
Apr 23 2025
Review for Dr. Kelty
We had to find a new opthalmologist when we moved to the area & have been very pleased with Dr Lipscomb & all of the staff at Greystone. After having cataract surgery I am having yearly exams to.monitor for age related eye diseases & I always feel assured of my eye health after my appointments.
Apr 23 2025
Review for Dr. Lipscomb
What I love about Dr. Jarret is that he treats you like family and not a patient. He listens to your needs, has the best recommendations and he is definitely spot on with everything. Dr Jarrett has helped me navigate with my high blood pressure and life changes. I will forever recommend him to...
Apr 21 2025
Review for Dr. Jarrett
The team of doctors were amazing and Dr. Riggenbach and his team performed surgery very quickly and everything went very smooth. I am now in recovery and everything so far is great. I would definitely recommend him and his team as they are very kind and knowledgeable and you can tell they care.
Apr 19 2025
Review for Dr. Riggenbach
Quick and efficient. I’m undergoing treatment for allergies and in three years I am almost never bothered by my allergies due to Dr. Fords treatment. I’ve suffered for years and now I can breathe and not feel like I’m a walking sinus infection!!!!
Apr 16 2025
Review for Dr. Ford
Location
Watauga Medical Center
Frequently Asked Questions
Where is Watauga Medical Center located?
Watauga Medical Center is located at 336 Deerfield Rd, Boone, NC 28607. Find other locations and directions on Healthgrades.
Has Watauga Medical Center won any recent awards from Healthgrades?
Yes, Watauga Medical Center has been awarded with Outstanding Patient Experience Award™, Pulmonary Care Excellence Award™, and Outpatient Joint Replacement Excellence Award™ in the past two years.
Is Watauga Medical Center highly rated with patients?
68% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Watauga Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at Watauga Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades Watauga Medical Center profile..
How does Watauga Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
I originally began my relationship with Graystone Eye and Dr. Kelly when I was diagnosed with WMD in my left eye. Dr. Kelly was heading up a funded research project and I became a subject. In the past four years I have been under his care. He is friendly, competent and professional. My eyesight is...