The Hospital at Westlake Medical Center
Explore care at The Hospital at Westlake Medical Center in West Lake Hills, TX, and compare its services, physicians, and hospital ratings on Healthgrades. Find the best healthcare options for your needs, all in one place.
Patient Experience Rating
4% lower than the national average
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Complication Based Ratings
Spinal Fusion
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceThe Hospital at Westlake Medical Center
National Average
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
The Hospital at Westlake Medical Center
National Average
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Providers
Provider Reviews
Apr 21 2025
Review for Dr. Masrani
I have been seeing Danielle and Dr. Denson for years. Un like other dr. appointments, I always look forward to seeing Danielle or dr. Denson. I gave this review a 5 because that's as high as it goes but Danielle is way more than a 5.
Apr 13 2025
Review for Danielle Manes
My husband has Dementia so I am reviewing for him. Dr Kuo and her staff treat him with respect. They knew him before he loss his short term memory which helps them evaluate his situation. We called several times the first year of his dementia. We were always able to get an appointment that day...
AE Apr 05 2025
Review for Dr. Kuo
Waited for 1 hour to get to see her! I have never waited that long before! I have been going to this office for 8 years.
Mar 27 2025
Review for Danielle Manes
Location
The Hospital at Westlake Medical Center
Frequently Asked Questions
Where is The Hospital at Westlake Medical Center located?
The Hospital at Westlake Medical Center is located at 5656 Bee Caves Rd, West Lake Hills, TX 78746. Find other locations and directions on Healthgrades.
Has The Hospital at Westlake Medical Center won any recent awards from Healthgrades?
No, The Hospital at Westlake Medical Center has not won any awards in the past few years. Search for Hospitals on Healthgrades to find more.
Is The Hospital at Westlake Medical Center highly rated with patients?
72% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does The Hospital at Westlake Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 11 hospital services. View more details here.
How do I get in at The Hospital at Westlake Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades The Hospital at Westlake Medical Center profile..
How does The Hospital at Westlake Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
After a basketball injury left me in excruciating pain, I was told I needed a root canal. I was anxious and overwhelmed—but then I found Dr. Masrani. She personally reached out, got me in right away, and performed the entire procedure with incredible care. What I expected to be a painful, stressful...