Kaiser Permanente San Rafael Medical Center
Kaiser Permanente San Rafael Medical Center is a medical facility located in San Rafael, CA. This hospital has been recognized for Patient Safety Excellence Award™, Critical Care Excellence Award™, and more.
Patient Experience Rating
5% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Patient Safety Excellence Award™ (2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
Specialty Clinical Quality Awards
Critical Care Excellence Award™ (2024, 2023)
Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
America’s 100 Best Hospitals for Gastrointestinal Surgery Award™ (2023)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
Gastrointestinal Care Excellence Award™ (2023)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Critical Care Excellence Award™
2024, 2023
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Gastrointestinal Care Excellence Award™
2023
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Hip Replacement
In Hospital
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceKaiser Permanente San Rafael Medical Center
National Average
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Kaiser Permanente San Rafael Medical Center
National Average
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Providers
Provider Reviews
Apr 16 2025
Review for Dr. Hansen
I asked for a referal for documented symptoms. She told me, 'you're young: I'm sure our current treatment plan will suffice'. There was no current treatment plan.She seems to have issues with listening and empathy. After describing my symptoms in person, she just looked me in the eye and asked:...
Apr 10 2025
Review for Dr. Manfredi
My appointment was mixed. Pros: She had read my complicated case file prior to the appointment, and she consulted the doctor in the practice I had seen prior. She recognized all the important issues and scheduled all the right follow up tests and referrals that I needed someone to pay attention to. ...
Apr 10 2025
Review for Dr. Hananel
I wish I had read the reviews here before my appt with Dr Hananel. From the moment she stormed into the room to the time she left in a huff, I barely got a word in edgewise. Only she got to talk and her whole conversation was based on thinking that I wanted 2 annual exams in 4 months. She constantly...
Apr 01 2025
Review for Dr. Hananel
Very cold demeanor and surprised when my child wasn’t super interested in her. Hard to get a hold of. Had to request her to actually do tests. Didn’t like writing drs notes or forms needed if her and made every process drawn out and complicated. Hard to reach.
Mar 29 2025
Review for Dr. Navi
Location
Kaiser Permanente San Rafael Medical Center
Frequently Asked Questions
Where is Kaiser Permanente San Rafael Medical Center located?
Kaiser Permanente San Rafael Medical Center is located at 99 Montecillo Rd, San Rafael, CA 94903. Find other locations and directions on Healthgrades.
Has Kaiser Permanente San Rafael Medical Center won any recent awards from Healthgrades?
Yes, Kaiser Permanente San Rafael Medical Center has been awarded with Patient Safety Excellence Award™, Critical Care Excellence Award™, America’s 100 Best Hospitals for Gastrointestinal Surgery Award™, and 1 more in the past two years.
Is Kaiser Permanente San Rafael Medical Center highly rated with patients?
70% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Kaiser Permanente San Rafael Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 11 hospital services. View more details here.
How do I get in at Kaiser Permanente San Rafael Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades Kaiser Permanente San Rafael Medical Center profile..
How does Kaiser Permanente San Rafael Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
Dear Mette Hansen MD, You are one of the most dishonest doctors i have ever had the displeasure to work with. The care you provide is lower quality than that provided by the Veteran Affairs. From day one you victim blamed me for my workplace injury and to this day continue to try and convince me...