Baylor Scott & White Medical Center-Hillcrest
Baylor Scott & White Medical Center-Hillcrest is a medical facility located in Waco, TX. This hospital has been recognized for America's 250 Best Hospitals Award™, Outstanding Patient Experience Award™, and more.
Patient Experience Rating
13% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
America's 250 Best Hospitals Award™ (2025)
Top 5% in the nation for consistently delivering clinical quality
Outstanding Patient Experience Award™ (2024)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Specialty Clinical Quality Awards
Critical Care Excellence Award™ (2025)
Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
Outpatient Joint Replacement Excellence Award™ (2025, 2024, 2023)
Superior clinical outcomes in hospital outpatient total knee and total hip replacement
Outpatient Orthopedic Surgery Excellence Award™ (2024)
Superior clinical outcomes in knee and hip replacement, back and neck surgery and rotator cuff surgery.
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Appendectomy
In Hospital
Complication Based Ratings
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Critical Care Excellence Award™
2025
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gynecologic Procedures
In Hospital
Hysterectomy
In Hospital
Complication Based Ratings
Vaginal Delivery
In Hospital
C-Section Delivery
In Hospital
Mortality Based Ratings
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Total Knee Replacement
In Hospital
Hip Replacement
In Hospital
Complication Based Ratings
Outpatient Total Hip Replacement
In Hospital
Outpatient Rotator Cuff Repair
In Hospital
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Total Knee Replacement
In Hospital
Specialty Excellence Awards
Outpatient Joint Replacement Excellence Award™
2025, 2024, 2023
Outpatient Orthopedic Surgery Excellence Award™
2024
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Spinal Fusion
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceBaylor Scott & White Medical Center-Hillcrest
National Average
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Discharge Information
Percent of patients who said they were given information about recovering at home
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Baylor Scott & White Medical Center-Hillcrest
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Apr 23 2025
Review for Dr. Tang
You will never find a more caring, loving doctor. I have been a patient of Dr. Horner‘s for over 30 years now. I have driven as much as two hours for my appointments because he is worth the drive. He is very knowledgeable and very understanding. He doesn’t rush you out of the appointments. Every...
Apr 21 2025
Review for Dr. Horner
Dr. Shelton is great. He does everything he can to keep his patients healthy without a bunch of medicines, something that is very important to me! He tells it like it is and really cares. We actually moved from Waco the the Texas coast and I refuse to find a Dr. Down here. I travel back to Waco...
Apr 19 2025
Review for Dr. Shelton
Dr. Horner has been our primary since his second or third year out of med school.Old folks need quality health care so now that we are old we rely on telemedicine toensure that whatever we encounter from another doc in another state meets the“Horner recommendations.” The peace of mind is invaluable...
Apr 17 2025
Review for Dr. Horner
Kristin, very caring, professional and knowledgeable. She’s awesome.
Apr 15 2025
Review for Dr. Harris
Location
Baylor Scott & White Medical Center-Hillcrest
Frequently Asked Questions
Where is Baylor Scott & White Medical Center-Hillcrest located?
Baylor Scott & White Medical Center-Hillcrest is located at 100 Hillcrest Medical Blvd, Waco, TX 76712. Find other locations and directions on Healthgrades.
Has Baylor Scott & White Medical Center-Hillcrest won any recent awards from Healthgrades?
Yes, Baylor Scott & White Medical Center-Hillcrest has been awarded with America's 250 Best Hospitals Award™, Outstanding Patient Experience Award™, Critical Care Excellence Award™, and 2 more in the past two years.
Is Baylor Scott & White Medical Center-Hillcrest highly rated with patients?
78% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Baylor Scott & White Medical Center-Hillcrest score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at Baylor Scott & White Medical Center-Hillcrest?
Phone number, appointment information, and directions can be found on Healthgrades Baylor Scott & White Medical Center-Hillcrest profile..
How does Baylor Scott & White Medical Center-Hillcrest rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
I went through some horrible cognitive issues and Dr. Tang never gave up seeking solutions. Neurology covers a very broad spectrum. Though we couldn’t really find the issue it turned out I had a terrible heart attack. It’s been four years or more since I started to use Dr. Tang and I’m going back...