Baylor Scott and White Medical Center Centennial
Baylor Scott and White Medical Center Centennial is a medical facility located in Frisco, TX. This hospital has been recognized for Patient Safety Excellence Award™, Outstanding Patient Experience Award™, and more.
Patient Experience Rating
9% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Patient Safety Excellence Award™ (2025, 2024)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
Outstanding Patient Experience Award™ (2023)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Specialty Clinical Quality Awards
Critical Care Excellence Award™ (2025)
Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
Outpatient Prostate Care Excellence Award™ (2025)
Superior clinical outcomes in outpatient benign prostatic hyperplasia treatments
Pulmonary Care Excellence Award™ (2025)
Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia
Stroke Care Excellence Award™ (2025, 2024)
Superior clinical outcomes in the care and treatment of stroke
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Appendectomy
In Hospital
Mortality Based Ratings
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Sepsis
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Critical Care Excellence Award™
2025
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hysterectomy
In Hospital
Gynecologic Procedures
In Hospital
Complication Based Ratings
Vaginal Delivery
In Hospital
C-Section Delivery
In Hospital
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Specialty Excellence Awards
Outpatient Prostate Care Excellence Award™
2025
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Pulmonary Care Excellence Award™
2025
Complication Based Ratings
Spinal Fusion
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceBaylor Scott and White Medical Center Centennial
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Discharge Information
Percent of patients who said they were given information about recovering at home
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Baylor Scott and White Medical Center Centennial
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Gina Krall Apr 21 2025
Review for Dr. Behgam
I recently had carpal tunnel surgery, and the surgery was fine, however his office never checked on me after surgery or responded to any of my messages I sent through the portal. He also didn't check on me to see if I had any question while in recovery.
Apr 16 2025
Review for Dr. Yari
Dr. Palanisamy is a compassionate expert in her field. She is attentive and articulate. She is skilled in her field and I always felt that I was getting thorough comprehensive care.
Apr 14 2025
Review for Dr. Palanisamy
None better than Dr McKenzie. Friendly, extremely thorough and spends a good amount of time with the patient. Never rushes an appointment.
Apr 13 2025
Review for Dr. McKenzie
Location
Baylor Scott and White Medical Center Centennial
Frequently Asked Questions
Where is Baylor Scott and White Medical Center Centennial located?
Baylor Scott and White Medical Center Centennial is located at 12505 Lebanon Rd, Frisco, TX 75035. Find other locations and directions on Healthgrades.
Has Baylor Scott and White Medical Center Centennial won any recent awards from Healthgrades?
Yes, Baylor Scott and White Medical Center Centennial has been awarded with Patient Safety Excellence Award™, Outstanding Patient Experience Award™, Critical Care Excellence Award™, and 3 more in the past two years.
Is Baylor Scott and White Medical Center Centennial highly rated with patients?
74% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Baylor Scott and White Medical Center Centennial score well in safety ratings?
Healthgrades tracks outcome ratings for 11 hospital services. View more details here.
How do I get in at Baylor Scott and White Medical Center Centennial?
Phone number, appointment information, and directions can be found on Healthgrades Baylor Scott and White Medical Center Centennial profile..
How does Baylor Scott and White Medical Center Centennial rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
I had the pleasure of being treated by Dr. Behgam during a recent visit to the emergency room, and I cannot express enough how grateful I am for his exceptional care. From the moment I entered the examination room, Dr. Behgam demonstrated an outstanding bedside manner that immediately put me at...