Baptist Medical Center Jacksonville
Baptist Medical Center Jacksonville is a medical facility located in Jacksonville, FL. This hospital has been recognized for Coronary Intervention Excellence Award™.
Patient Experience Rating
9% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologySpecialty Clinical Quality Awards
Coronary Intervention Excellence Award™ (2025, 2024)
Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Appendectomy
In Hospital
Complication Based Ratings
Bariatric Surgery
In Hospital
Complication Based Ratings
Pacemaker Procedures
In Hospital
Defibrillator Procedures
In Hospital
Mortality Based Ratings
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Valve Surgery
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gynecologic Procedures
In Hospital
Hysterectomy
In Hospital
Complication Based Ratings
Vaginal Delivery
In Hospital
C-Section Delivery
In Hospital
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Replacement
In Hospital
Hip Fracture Treatment
In Hospital
Total Knee Replacement
In Hospital
Complication Based Ratings
Outpatient Rotator Cuff Repair
In Hospital
Outpatient Total Knee Replacement
In Hospital
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Total Hip Replacement
In Hospital
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Complication Based Ratings
Prostate Removal Surgery
In Hospital
Transurethral Prostate Resection Surgery
In Hospital
Mortality Based Ratings
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Back and Neck Surgeries (without Spinal Fusion)
In Hospital
Spinal Fusion
In Hospital
Complication Based Ratings
Carotid Procedures
In Hospital
Abdominal Aortic Aneurysm Repair
In Hospital
Peripheral Vascular Bypass
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceBaptist Medical Center Jacksonville
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Discharge Information
Percent of patients who said they were given information about recovering at home
Baptist Medical Center Jacksonville
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
May 03 2025
Review for Dr. Otalora Rojas
Dr Madden is wonderful! She explained what was going on with my right wrist and what to do to “fix it.” I highly recommend her!!
May 03 2025
Review for Dr. Madden
Her bedside manner is fantastic and her insistence on taking her time and completes procedures with care.
May 03 2025
Review for Danielle Key
The information I received was most useful in exploring my options for treatment.
May 03 2025
Review for Dr. Alvarez
I could not say better things about Dr. Gentry. We previously were at a different office and did not get the care or compassion we thought we deserved. Immediately we felt safe and heard with Dr. Gentry and the whole team at FIRM. She has never made me feel less than and always is there for a hug or...
May 02 2025
Review for Dr. Gentry
Location
Baptist Medical Center Jacksonville
Frequently Asked Questions
Where is Baptist Medical Center Jacksonville located?
Baptist Medical Center Jacksonville is located at 800 Prudential Dr, Jacksonville, FL 32207. Find other locations and directions on Healthgrades.
Has Baptist Medical Center Jacksonville won any recent awards from Healthgrades?
Yes, Baptist Medical Center Jacksonville has been awarded with Coronary Intervention Excellence Award™ in the past two years.
Is Baptist Medical Center Jacksonville highly rated with patients?
74% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Baptist Medical Center Jacksonville score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at Baptist Medical Center Jacksonville?
Phone number, appointment information, and directions can be found on Healthgrades Baptist Medical Center Jacksonville profile..
How does Baptist Medical Center Jacksonville rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
I chose Dr. Lilian Otaloras Rojas in the first place based on her outstanding credentials and board certification in both internal medicine and rheumatology (look under the website of FL DOH at and at the website of certification matters, putting only first and last name: Lilian Otaloras), as well...