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Mercy Gilbert Medical Center

Explore care at Mercy Gilbert Medical Center in Gilbert, AZ, and compare its services, physicians, and hospital ratings on Healthgrades. Find the best healthcare options for your needs, all in one place.

77%

Patient Experience Rating

12% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

  • Respiratory failure following surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Deep blood clots in the lungs or legs following surgery

9 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Heart Failure

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

Better than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

As Expected

Hip Replacement

In Hospital

As Expected

Total Knee Replacement

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Knee Replacement

In Hospital

As Expected

Outpatient Rotator Cuff Repair

In Hospital

As Expected

Outpatient Total Hip Replacement

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Benign Prostatic Hyperplasia

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Spinal Fusion

In Hospital

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
74%

Patients who gave a rating of 9 or 10

8% higher than the national average

77%

Would definitely recommend

12% higher than the national average

Mercy Gilbert Medical Center

National Average

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%79%75%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%58%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%47%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%57%

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%73%76%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Mercy Gilbert Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%61%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%67%

Providers

Provider Reviews

For a year and a half I was Dr Bekteshi patient. Though I felt he was proactive in my treatment, l never felt I was getting all the options for my pulmonary fibrosis. When a growth was discovered on my CT scan to have slowly grown, he suggested a biopsy. My son, also a physician felt my wait for a...

Apr 25 2025

Review for Dr. Bekteshi

Everything I need she takes care of weather it’s big or small I know she will listen and take care of any issues I have

Apr 24 2025

Review for Dr. Ortiz-Cruz

Dr. Jackson is compassionate, knowledgeable, and truly listens to his patients. He made me feel comfortable and cared for every step of the way, and his attention to detail is unmatched. I highly recommend him to anyone seeking outstanding women’s healthcare.

Apr 24 2025

Review for Dr. Jackson

good

Apr 23 2025

Review for Dr. Schlotterback

He listened to all our concerns and came up with a course of treatment that seems acceptable.

June D. Apr 23 2025

Review for Dr. Schlotterback

Location

Mercy Gilbert Medical Center

3555 S Val Vista Dr, Gilbert AZ 85297

CallDirections

(480) 269-3747

Frequently Asked Questions

Where is Mercy Gilbert Medical Center located?

Mercy Gilbert Medical Center is located at 3555 S Val Vista Dr, Gilbert, AZ 85297. Find other locations and directions on Healthgrades.

Has Mercy Gilbert Medical Center won any recent awards from Healthgrades?

No, Mercy Gilbert Medical Center has not won any awards in the past few years. Search for Hospitals on Healthgrades to find more.

Is Mercy Gilbert Medical Center highly rated with patients?

74% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Mercy Gilbert Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at Mercy Gilbert Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades Mercy Gilbert Medical Center profile..

How does Mercy Gilbert Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

3555 S Val Vista Dr

Gilbert, AZ 85297

Directions

(480) 269-3747