CASCADE MENTAL HEALTH CARE

I've never been to this place but my son has. I never would go because they seem too incompetent to bill correctly and I'm afraid it would be the same for their medical care. They keep sending us bills for our adult son despite numerous calls to them to make it stop. They're not even Billing the right person, they're billing my wife. Billing the right person doesn't seem like too much to ask for.

Let me begin by saying in the three years I have been using this facility never once have I received a bill in the mail. The only way I have been able to find out what I owe is by asking the reception desk directly. A little less than a month ago I was surprised and told I owed almost $800. After a very vague explanation I chose to pay it so it would be taken care of. I had no appointments since then until today, my therapist let me know that I owed almost $600 more. I am not sure how they can be okay with allowing patients to rack up hundreds of dollars worth of bills without so much as a courtesy phone call, but as a mental health facility, they should be ashamed. Between the constant appointment cancellations, poor communication, and general lack of empathy it is abundantly clear that the mental wellbeing of their clients is not important to them. Save your money and your sanity and go somewhere else.

For simple ADHD treatment, it took 7 appointments( 2 were cancelled due to imcopetent staff not knowing the procedures) over a 3 month period. No follow through or courtesy calls. Medication refill is impossible to get and they offer no return phone call to see if the prescription was sent. They offer no local doctors for treatment and i had to do a video call with a psychiatrist from Florida???