Green Valley Fertility Partners

After years of hoping for a pregnancy, we went through IVF with Green Valley Fertility. We paid $4,500 for an add-on genetic testing package that we ultimately did not utilize. The IVF process unfortunately ended in a lost pregnancy in February 2023. We were just beginning the grieving process over the loss of our pregnancy, when we contacted the practice manager Ivy Jackson on March 22, 2023 to request a refund for the unused genetic testing fee, she assured us we would receive the funds within 30 days. It has now been over four months and we have still not received our refund despite multiple attempts to contact Ivy. When we do manage to reach her, she is sarcastic, rude, and makes excuses for the delay. She is now trying to deduct charges from the refund amount for services we were told by Dr. Fisch would be included with no additional fee. We cannot recommend Green Valley Fertility Partners until it improves its refund practices and customer service on the business end.

JUST STAY AWAY FROM THIS FACILITY... SERIOUSLY... I seriously don't understand how this place had a 4 star rating, they're rude and not compationate at all. My experience has been horrible since the minute my OB sent the referral to this office. It took them a month to call me back and Mallory who is very rude and dismissive refused to book me an appointment until I filled out the paperwork, I had to take time off of work to go fill out the paperwork only to be rushed. Then I wa a told she would call me the next day to make the appt which she never did, I had to call back 3 days later after not hearing from anyone... Finally got a "phone consultation appt" not even an actual appt, and to make matters worst it was a month out... A week later I receive a call from rude Mallory again this time demanding for my partners contact information. I kindly explained to her why that info is not needed. The rest of my review can be found on Google. Worst facility staff ever...

I cannot recommend Green Valley Fertility enough. We struggled with infertility for years (ectopic pregnancy that took one of my fallopian tubes, the ovary assigned to the working tube wasn't really producing eggs, low egg quality and quantity, and of course advanced maternal age). IVF was our last chance and I was terrified. I was terrified of the procedure, the hormones, the emotional toll and of course the cost. However, Dr. Fisch and his staff put me at ease. Dr. Fisch is kind but straightforward. He is also extremely knowledgeable. At first my eggs weren't responding to the medication so he adjusted the dose and timing and it worked. I know other doctors would have just cancelled the round but he refused to do so and this is where his knowledge and decades of experience paid off! His staff is also amazing. They all know you and are part of your support system. If you have questions they are immediately available. I emailed Amy a question and my phone was ringing 30seconds later.