Burton Family Medicine

Their billing department is overseas and provide for a horrific experience. I scheduled an appointment as a new member over the phone, with the receptionist, for a physical after learning they are accepting new patients. This was also reiterated once I arrived. In seeing the nurse/practitioner I provided a brief medical history and mentioned the concerns I've had to bring them up to date as my new provider. When the bill came, it was noted for problem visit rather than a physical (and they didn't treat anything). I contacted the insurance company, who relayed to reach back out to Avance Primary Care and request to have them change the insurance submission code for physical. After several promises and engaging their billing people, no one contacted me. I’ve had to contact them numerous times before learning they could not do anything. The office manager also refused to do anything even after acknowledging their equipment was not working. I had to go back at a later time, pay for a 2nd v