Raleigh Ophthalmology

Original assigned ophthalmologist left the office for another practice out of state. I needed a renewal of a prescription for loteprednol that was already obtained this year during an annual visit, with the new ophthalmologist taking over patients for the original ophthalmologist requiring another office visit before they would renew prescription. All this was discovered by me initiating multiple calls to the office, attempting to obtain the renewal, as the office does not follow-up well or at all with patient inquires. My resolution was to cancel my 2025 annual appointment and seek improved practices and continuity of care through a different ophthalmology practice. Additionally, my referring PCP did not appreciate not receiving follow-up documentation from the referral as well. Do not recommend this practice overall.

made an appointment to for an exam to get a laser procedure for floaters. I even asked on the phone and was told that they did this procedure so I made an appointment. After an interminably long wait I went in for an extremely arduous and long and expensive eye exam. Again I waited with my eyes dilated for a long period of time only to have her come in and tell me they don’t do this procedure there and they never have….. So I then proceed to check out and submit my insurance information and was told my bill was paid in full. A few weeks later I started getting bill after bill mailed to my home demanding fifty more dollars! I called several times and told them not only did I not appreciate being lied to and torture'd and having my time wasted for nothing but that they had some nerve after scamming my medical insurance out of money to demand more money from me.. What did they do? They reported me to the credit bureau ! Now I get harassed at least fifteen times a week by bill collectors s

While I had a good repport with the Eye Specialist I met with, the business practices of this office are clearly designed for the comfort and convenience of the STAFF. I placed a call to a Annika Udesen who is suppose to be the Surgery Coorinator who insists that I complete forms for surgery on line with my computer. My computer is not working therefore I cannot fulfill HER requirments. When I reached out with a phone call, HER recorded message stated she would get back to me within 2 business days. So I assume I'm suppose to walk around with my cell phone waiting for her to call me back for two days or whenever it is convenient for HER. Also there is a LONG wait in the waiting room (over an hour) to see the Dr. even though you have an appointment. I find it highly inappropriate for ANY Medical Office to put the patients time on hold as though the patient doesn't have a life. This office CLEARLY AGREES to demonstrate bad business practices in the name of what is comfort for the staff.

This business will text you and email you and threaten to charge you if you are late or don't show however I showed up 15 minutes early for my appointment and waited one hour and 40 minutes past my appointment time and never saw the doctor. My time is just as important if not more important than the doctors time. If they are running late they owe the courtesy to call the patient and let them know. I wasted a babysitter and missed two business meetings to make this appointment. I'll never grace their door again.

This business will text you and email you and threaten to charge you if you are late or don't show however I showed up 15 minutes early for my appointment and waited one hour and 40 minutes past my appointment time and never saw the doctor. My time is just as important if not more important than the doctors time. If they are running late they owe the courtesy to call the patient and let them know. I wasted a babysitter and missed two business meetings to make this appointment. I'll never grace their door again.

I called a Tuesday at around 11:45 am to obtain an appointment and after a very long wait was informed that someone would return my call. No one ever returned my call. I tried again around 4:00 pm that day and no one answered the phone. So I decided that if were this much trouble to just schedule an appointment, I should steer clear of this group.