CIRCLE MEDICAL

They filed a claim with our insurance and got paid while they told us that they're not accepting Aetna, despite the fact that their webpage said they were. They charge our credit card, too. When trying to talk to them they used HIPA as an excuse. It's a privacy issue. Charges? Whose privacy? Theirs? They're keeping the money, and keep on responding to reviews, while ignoring our calls and the insurance's calls about the double charges. We still haven't gotten our money back. They're ghosting us about the money

I have been with Circle Medical since November 2021. It has gotten to a point, that while I love my provider, I can no longer see them. The continuity of care is abhorrent. Response times to chats are so terrible that I have found myself debating whether the ailment/issue I am experiencing is worth the hassle of reaching out to support or not. Their billing practices are even worse. Having worked in medical billing for years and having first hand knowledge of the disaster that is their billing department is enough to scare anyone off. Their system is established to automatically qualify you as a cash pay patient if you do not have a PPO plan. Pair that with 48 hour automatic billing and a disturbingly long queue for refunds is straight up theft. After explaining to chat support that I will not upload a credit card to the app to pay my past due balance because I will then be charged for every visit as a cash patient (even though my EPO plan pays 100%) and will have to wait months to ge