Dr. Neal Novack, DMD

My daughter suffered through multiple trips to his office for a single tooth implant, seven in total, only to have the final implant break after a few weeks. Horrible experience.

Dr. Novak and his staff are very kind, caring, and compassionate. My partial broke (that was made from a prior dentist) and Dr. Novak and his staff waited after business hours to see if they could fix it for me. They were unable to repair it because teeth were missing and they thought I had the missing teeth. I told him I had a partial I purchased a few years ago from my old dentist, I could never wear because it never fit properly, it was way to tight and caused sores in my mouth. Dr. Novak said to bring it in and he would try to make it fit. He has squeezed me in multiple times this week to get the partial to fit correctly. Dr. Novak saved me from buying another partial. I would highly recommend.

A unhappy ending after responding to Dr. Novak's tv ad about being "the solution" with mini-implant services. Issue: missing teeth & one that is crumbling. I drove 1+hr to get to them, and ended up there almost a whole day following a 12hr overnight work shift. I waited nearly an hour past my appt time, and then later, waited in my car again another hour before anyone could speak with me re: a care plan. Dr. Novak was condescending, lecturing rather than using his limited time with me to present a positive plan, I was passed through the hands of 5 staff members while there, the place was a ZOO and the tiny neglected building was crammed with equipment and messy clutter. I overlooked all this, as they said COVID had caused a scheduling mess, but then was made to feel that I was demanding & they couldn't work with me because I expected them to reply to my follow up to get my 1st treatment appt scheduled. I feel that I dodged a bullet in the office mgr's rejection of me as a client.

This place is dirty with old equipment. It should be updated with more modern technology. Crowded and expensive.

This office is terrible. From the minute you walk in.. you feel dirty. The old lady at the desk is beyond rude she should not be working there. After being a patient for 5 years I will be taking my business someplace else.

I spoke with one of the office staff and she was very rude and adamant that I should get my cavity filled even though I repeatedly said I would like some time it’s too soon. In addition, the office has a new doctor now but she is nowhere to be found on the websites. Wouldn’t you want some information and background knowledge about your dentist before going in for a cavity filling?

Dr. Novak originally sent me to an oral surgeon for extractions... When he and his office found out in exuberant cost they had me come in to see if they could do it... Had 3 teeth taken out... Wonderful dentist!!