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Dr. Michael Klass, DDS
Dentistry
Dr. Michael Klass, DDS is a dentistry practitioner in Buffalo Grove, IL. He is accepting new patients.
3.4 Star Rating
Based on 10 reviews 3.4 Star Rating (10 reviews)
Practice
135 N Arlington Heights Rd Ste 165 Buffalo Grove, IL 60089Compare Dr. Michael Klass, DDS with other Dentistry Practitioners near you
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Dr. Klass' Reviews
Likelihood to recommend Dr. Klass
3.4
10 ratings, 5 with a written review
5 star | 60% | 60% |
4 star | 0% | 0% |
3 star | 0% | 0% |
2 star | 0% | 0% |
1 star | 40% | 40% |
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Great dentist!
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
RB – Sep 03, 2023
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Poor office staff. Called in advance to tell them my kid tested positive for Covid but was symptom free 48 hrs and 7 days and at appt time we would be at 11 days. I was told to come all good. Get there for 8am appt and they refused service that it was to soon. That is fine to say but I called in advance was honest and up front and they wait until day of and after I get there to decide they didn’t want to do the cleaning. Not one apology and no staff in the office were wearing masks yet they stayed away from us treating my kid like she was contagious.
We had an orthodontist appt. same day as scheduled cleaning and they took my kid no problem. They follow CDC guidelines.
Again very poor office staff. They had plenty of time to decide if they wanted to keep the cleaning appt or reschedule. Plus ownership of their screw up followed by an apology would have been the right thing to do.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
Helpful
Angela – Jan 03, 2022
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Office called to change appointment time, did them a favor and changed my appointment time, this is July 3. A week later, cancel that time, rescheduled to a Saturday. Two days before the appointment, office called to cancel and told me the next available Saturday appointment is in October 20. Sorry, they said, down to one hygienist. Will not go back again.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Staff wasn't friendly
1 other person found this helpful
Helpful
BH in Palatine, IL – Jul 14, 2018
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Always a wonderful experience. Dr Klass and his staff are highly professional, thorough, careful and kind. I love going to see him and now it’s a family affair...as the kids see him too. We couldn’t imagine going to anyone else.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Ken S in Deerfield – Apr 08, 2018
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As always, FANTASTIC! Post and crown fell out on a Sunday evening and was glued back in by 2:00 PM the next day. Dr. Klass and staff are always professional, kind and accommodating. Best dentist my family has ever had.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
LeRoy in Palatine, IL – Jul 12, 2017
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How was your experience with Dr. Klass?Overall Patient Satisfaction
10responses
Likelihood of recommending Dr. Klass to family and friends is 3.4 out of 5
About Me
biography
Dr. Michael Klass, DDS is a dentistry practitioner in Buffalo Grove, IL. He is accepting new patients.Dentistry
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Locations
Practice
Office135 N Arlington Heights Rd Ste 165 Buffalo Grove, IL 60089
Compare Dr. Michael Klass, DDS with other Dentistry Practitioners near you
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