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Dr. Krystle Garza, DDS

Dr. Krystle Garza, DDS

Pediatric Dentistry

Dr. Krystle Garza, DDS is a pediatric dentistry practitioner in Edinburg, TX.

3.2 Star Rating
Based on 12 reviews 3.2 Star Rating (12 reviews)

Practice

5011 S McColl Rd Edinburg, TX 78539
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Dr. Garza's Reviews

Likelihood to recommend Dr. Garza

3.2
12 ratings, 7 with a written review
5 star
50%
50%
4 star
0%
0%
3 star
0%
0%
2 star
17%
17%
1 star
33%
33%

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No Integrity and respect for service to children
We visited the office and my son loved the doctor we have amazing insurance it what I work for so my kids are taken care of. The receptionist let us know it would be 1k we said no the insurance will cover it. We called our insurance they told us it was covered. Our insurance called these company and the receptionist verbally attack our insurance agent telling them they were wrong. The next day the dentist receptionist called us and told us we were out of network and own them for the visit no apologies saying we're in network there fault nope a bill and bye worst experience from a dentist and especially denying my 6 yr old with a tooth infection disgusting service and horrible staff for side tracking and hustling the general public
What went well
  • Appointment scheduling
  • Explained conditions well
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Feb 15, 2024
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Staff was kind. Dr. Garza is very professional and made my daughter feel at ease. Every experience at this office has been great.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Amy Cummings – Feb 23, 2022
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Our child looks toward to her dental visit. Dr Garza is gentle but adamant about dental hygiene.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mar 03, 2021
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Excellent care for my son of special needs. Very skilled & patient doctor. My son needed to be sedated at the hospital & Dr Garza took phenomenal care of him. I was amazed at her skill and bedside manner. Thank you Dr Garza.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Lisa Sanchez in McAllen, TX – Aug 21, 2018
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The office is well kept and neat...one hour and 20 minute wait time however.
What went well
  • Office environment
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
  • Appointment was rushed
  • Long wait times
2 others found this helpful
Helpful
5-0dad in Somewhere, TX – Apr 14, 2017
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They have a little toddler running around all over the clinic. Dentist will stop working on patient to attend to child. It's a safety concern for the kid and the patients. New to the clinic and never going back.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Sandra in McAllen Texas – Jan 07, 2016
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The first couple of visits were fine, until my son had to have a procedure done. The staff lied to me about the time frame for the authorization. They kept pressuring me to do it within that month. When I called my insurance they stated the auth was good for 6 months. Now the dentist office won't schedule me a surgery date for next month because I wouldn't schedule the surgery when they wanted me to do it. Therefore, we switched dentist to someone who cares more about the patient than money.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Long wait times
8 others found this helpful
Helpful
Mcallen, TX – Dec 16, 2015
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About Me

biography

Dr. Krystle Garza, DDS is a pediatric dentistry practitioner in Edinburg, TX.
  • Pediatric Dentistry

  • Uthscsa

    Residency Hospital, 2010
  • Uthsc Houston Dental Branch

    2006

Locations

Practice

Smile Station Pediatric Dentistry PLLC5011 S McColl Rd Edinburg, TX 78539
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