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Dr. Kevin Xue, DDS

Dr. Kevin Xue, DDS

Dentistry

Dr. Kevin Xue, DDS is a dentistry practitioner in Rome, NY. He is accepting new patients.

1.8 Star Rating
Based on 15 reviews 1.8 Star Rating (15 reviews)

Aspen Dental

103 W Dominick St Rome, NY 13440
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Dr. Xue's Reviews

Likelihood to recommend Dr. Xue

1.8
15 ratings, 7 with a written review
5 star
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Absolutely terrifying experience. Although the office staff and manager are compassionate and helpful. This surgeon is rude, aggressive, and lacks common bedside manner.
What went well
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Appointment was rushed
Helpful
Mar 10, 2022
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Went to Aspen dental for tooth extractions, two dentists over TWO DAYS worked on my two teeth but only removed one. Was told I would be put to sleep I was awake. Tooth that originally had no issues now is swollen and half removed causing excessive pain and causing difficulty to eat breathe and swallow. Attempted to resolve but company has not been helpful and bringing this issue to a close and completing the procedure as was diagnosed. As a result I am still out of work and unable to pay bills and take care of family. Dr Xue was very rude from the onset, I've read a review of someone who saw him the same day I did and the review was almost identical. Very unprofessional, when contacted about pain post op was very condescending and told me "I was just trying to get it of going back to work" I have already contacted several lawyers in regards as well as read prior reviews, most accusing and affirming Dr Xue's bad attitude uproffesionalism, horrible matters and complications afterwards.
What went well
  • Office environment
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
Helpful
Do not see Dr Xue! 10/19/21-10/20/2021 – Nov 08, 2021
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HORRIBLE BEDSIDE MANNERS! My daughters Dentist referred us to Doctor Xue to review her xrays for an oral (extraction) consultation. We went to this appointment, which turned out to be a very expensive 5 minute fiasco! Red flags were going off right from the start of the appointment, and he didn't even know what we were there for. He was very rude and condescending! For most of the appointment he spoke to us with his back turned, and he made us feel like we were wasting the 5 minutes of his time spent with us. Other reviews show that this is not a first incident of him treating patients poorly. There is absolutely NO EXCUSE for being disrespectful, and for horrible bedside manners! He should either have the humility to seek counceling for his behavior, or do everyone a favor and retire!
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Oct 20, 2021
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The best oral surgeon!
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Staff wasn't friendly
1 other person found this helpful
Helpful
Sep 28, 2021
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If you're anxious like me, AVOID HIM AT ALL COSTS. I have no doubts in his ability, he obviously knows what he is doing but his bedside manner is absolutely shocking. He was snappy with me and actually pretty aggressive, and I was so nervous but he pushed me over and I actually ended up having a panic attack. Didn't explain anything to me, just went to go stick the IV straight into my arm. Didn't even talk to him afterwards, and I had a couple of questions to ask but never got them answered.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Syracuse – Jan 17, 2018
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Terrible experience. My son showed signs of an infection after undergoing wisdoteeth extraction. This doctor told me based on a photo from my phone my son was fine. Ended up taking my son to see another professional who actually took his temperature and examined him to take care of the infection. Would not recommend this doctor to anyone.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
2 others found this helpful
Helpful
Bronx, NY – Mar 07, 2017
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I would never go to this place again. It was the worst experience I've ever had with a doctor at any kind of office ever. First of all, it felt like a rite aid pharmacy, secondly I waited over 2 hours for a 5 min consultation. Additionally I waited so long because my doctor was in surgery and there were complications. I was going there to have surgery... I was terrified. I walked out of there and made sure to make it clear to the doctor that I wasn't getting my surgery done there.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
S Bro – Apr 19, 2016
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About Me

care philosophy

Aspen Dental practices are committed to treating patients with the compassion and respect they deserve. The practices believe in providing comprehensive care that addresses both your short- and long-term dental care needs, and promise to provide an honest, judgment-free environment where it all comes down to great care.

biography

Kevin Xue, DDS, is the Oral Surgeon of the Rome, NY location. He graduated from Boston University School of Dental Medicine. With years of valuable dental experience, he and the rest of the Aspen Dental team are proud to offer professional, compassionate care to patients like you.
  • Dentistry

Locations

Aspen Dental

Aspen Dental103 W Dominick St Rome, NY 13440
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