Dr. Jacqueline Rosen, DDS

30 Years ago Dr. Rosen was my Orthodontist and put in a permanent lower retainer. Now, the retainer is falling off and when I called to get this fixed the very rude office staff told me that they are busy (due to Covid) and I need to go elsewhere. Seriously??? This is how they treat a patient that is willing to come back 30 years later. And this wire is poking me and I am told it will be a long wait to get it fixed. Really nice. Dr. Rosen is terrific, her staff stinks! My 2 teenagers need braces, I am not sure I want to deal with her staff for 2 years so we decided to take them elsewhere for ortho. Based on today's experience (and other bad experiences like it), I know it was the right decision.

Unprofessional and rude people in the office. It is family business and there is no patient care with bad skills. Horrible experience there!! Don’t waste your money and time! I made an appointment two weeks ago for my daughter with Dr. Rosen for new orthodontics. I told them all my insurance info and let them notice me if anything wrong. They never called. So we went there yesterday afternoon. To my surprise, the front desk did not check my insurance before we go. And told me my insurance wa