Dr. David Hernandez, DDS

I stayed with him out of necessity, but I’ve had multiple issues with him and the staff. I waited for 45 minutes for a procedure before anyone acknowledged I was sitting there, after I asked how much longer(my children were with a sitter) I got an attitude from the assistant stating I could reschedule! I understand sometimes things run behind but let me know that it may take a while so I can decide what to do with my children from there. Dr. Hernandez would come in after my exam and not even talk to me about what needed to be done, he would mumble to the assistant and walk out. I should’ve left that dentist a long time ago! He always makes you feel like you’re inconveniencing him, and the staff does a poor job of trying to make up for his rudeness.

Office is horrible. We have had noting but issues with their billing. Their former receptionist spent more time flirting with my husband than doing her job. The consistently over charge above allotted insurance rates. They refuse to communicate with me to get the final services my husband needs performed. (They have a bridge made just sitting in the office). They quoted us a rate of $1461 which my husband signed. Then change to a verbal of $1800 and then decided it was really $2500 after the fact. Our entire family has stopped going there. (Mother/Father/Sister in law). The dentist is great but his staff's inadequacy trumps this. After ignoring multiple phone calls and emails, one year later, I might actually be getting a statement and the billing may be resolved. Force them to do the ADA predetermination prior to getting any work!!