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Discriminatory Practice

I am in shock at the way I have been treated. I arrived at my appointment today early as requested to go over payment information. When I was originally quoted in February for my procedure they said it would be $500. Today, when I went in the price, had shot up to nearly $800. They offered me a payment plan at that time that would allow me to put up $400 to get the surgery I needed. I did not have that payment at the time and they agreed to reschedule me for the 8th of march. Now they have just called to let me know they will no longer be able to accept a payment plan and to keep my appointment I would need to pay in full the new amount. I feel like because they raised the price the day of my surgery and I was unable to pay the new amount today I am being mistreated. I feel discriminated against. I will be reporting them to the BBB and taking my business elsewhere. I suggest you do the same.

What went well

No results

What could be improved

Didn't listen or answer questions
Didn't explain conditions well
Appointment was rushed
Didn't trust the provider's decisions

1 other person found this helpful

Helpful

John David – Feb 28, 2023

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Pushy salesman dentist that tries to upsell at every opportunity.

What went well

No results

What could be improved

No results

7 others found this helpful

Helpful

Mar 23, 2019

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Dr. Lane preformed and extraction and bone graft for me. His work is excellent. He is gentle and caring. Best dentist I have ever had the privilege to go to!

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

Helpful

Mar 24, 2018

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Know Before You Go

About Me

biography

I began practicing dentistry in 2007 with the U.S. Army, so service members hold a special place in my heart. After hours, you will find me with my beautiful, dynamic wife watching our three exuberant children at the ball fields, running with our dog, or golfing, poorly.